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Associate - Commercial Banking (CB) Business Support Management

Job Description

Commercial Banking (CB) Business Support Management Job Description:
Title:                      CB Business Support Management – Assoc (601)
Dept:                     CB Business Support Management
Reporting to:     VP
Location:              L&T Business Park, Mumbai                                       
Function overview:
The CB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:
Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CB Expense Policy.
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation.
A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination.
Key responsibilities for this role from Mumbai:
CB Business Support Management function has been in Mumbai for the past 4 years. Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per CB Expense Policy.
  • Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (Concur) in accordance with CB Global Expense Policies. Exception reporting related to expenses.
  • Develops partnerships with Stakeholders and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
  • Be a subject matter expert and is able to guide and mentor the team members
  • Effectively handle escalations and find appropriate resolutions
  • In addition to BAU activities, is able to take up additional projects and effectively lead them to completion
  • Partnership with global counter-parts and Corporate Accounts Payable teams
  • Process Improvements and Efficiencies
Skills experience & attributes:
This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:
  • Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with seniors in regards to policy
  • Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
  • Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
  • Multi-tasking
  • Project Management
  • People Management
    The ability to:
  • Work independently whilst also operating effectively in a team based environment
  • Be a self-starter, multi task and manage a demanding workload
  • Analyze and problem solve
  •  Bachelor’s degree (or equivalent experience)
  • Proficiency in Excel, Powerpoint, Word, Access
  • Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
  •  Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.
Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
Req #: 160049947
Location: Mumbai, MH IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 0 Indian Rupee (INR)

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