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CIB - Transaction Processing Spec - Vice President - Bangalore

Job Description


Incumbent will be responsible for end to end process management & flawless delivery of process, accountable for proper change management & process improvement.  Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.

Key Responsibilities would include:-

BAU Execution to be best in class. Publishing of weekly KPI's & KRI's and to identify and track reasons for deviation from agreed levels. Ensure follow up for all ageing items.

End to End process responsibility and to be in control of End of day reports and critical intra day reports.

Managing all Exceptions and handholding to closure

Play a key role in Audit reviews and checks

Assist in preparing and implementing Business Continuity Plans.

Review and improve on productivity benchmarks on ongoing basis.
Make performance appraisal for direct reports.

Processes research/investigations on appropriate systems to operations

Explains product features and benefits

Understands how products can solve customer problems

Create strong resiliency & backups within the team.

Work in partnership with Local ORM team for QA Tests, MIS, Audit etc.

Graduate 8-9 years experience/CA/ MBA (Finance)/CFA.

Must be able to work under pressure and make accurate decisions in stressful situations.

Uses initiative and readily questions


Must be able to lead, manage and motivate the teams.

Client focussed


Good time management skills


An appreciation of risk and quality issues


Control Oriented


Proactive, positive approach


Able to grasp/learn concepts and procedures quickly

Ability to work independently


Problem solving skills


Attention to detail


Req #: 160047330
Location: Bangalore East, KA IN
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

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