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CIB Operations - EMEA Lead - Client Reference Data - Executive Director - Bournemouth

Job Description

CIB Operations – EMEA LEAD - Client Reference Data  – VP / ED Bmth

Job Description


About J.P. Morgan Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Investor Services

J.P. Morgan Investor Services is a unique combination of related, complementary businesses, working together to provide clients with seamless end-to-end solutions across the spectrum of financing, execution, clearing, custody and related services, all with the goal of helping our clients succeed.


Agency Clearing, Collateral Management and Execution Services (ACCE) unites J.P. Morgan’s clearing, collateral management and agency execution capabilities under one umbrella.  The teams work together as a single service provider across the trade life cycle, helping clients execute, clear and settle transactions across a full suite of products.  In addition, we help clients manage the collateral they need to post to counterparties seamlessly and efficiently.


Custody and Fund Services (C&FS) provides institutional investors with a complete approach to custody, leveraging advanced technology to optimize efficiency, enhance revenues and mitigate risks associated with global investing. With Direct Custody capabilities in each region and a network of sub custodians, J.P. Morgan can provide services across more than 90 markets, including trade and corporate action instruction processing, settlement and portfolio reporting, as well as access to the bank’s full range of asset servicing solutions.   J.P. Morgan also offers clients top-tier fund administration, as well as a fully integrated custody and prime brokerage solution.


Financing & Prime Brokerage - J.P. Morgan is one of the industry’s top ranked prime brokerage, agent lending and depositary receipt providers, enabling our client’s access to a vast range of financing capabilities with a leading counterparty. Prime Brokerage clients benefit from our multi-asset class platform, which includes financing, stock loan, capital introduction and consulting services. Within our Trading Services group, J.P. Morgan is a top tier agent lender that helps institutions enhance their returns and a top Depositary Receipts provider for the world’s leading issuers.


Department Summary

The CIB Client Reference Data EMEA team provides direct support to EMEA based Custody and Fund Services clients for new and incremental business activities, fund manager and mandate restructures and client exits.

The team works closely with Sales, Client Relationship Managers, Client Service Managers, New Business Implementation Managers, Deal Managers, Transitions Team, and directly with JP Morgan clients.

The team’s scope is considerable with a constantly fluctuating tempo; depending upon client activity, and as such needs to be flexible in its approach and attitude in order to provide the best support and service to our client base.


EMEA Client Reference Data  team is responsible for:

  • Account opening & maintenance, in line with internal and external client SLAs
  • Management and co-ordination of complex client requests including fund restructures, launches and transitions
  • Project management for new client on-boardings for account openings, market and tax documentation
  • Product maintenance for new accounts relating to client facing technology entitlements
  • Management of business driven programs to support regulatory, product and business change
  • Strong oversight over regulatory requirements to ensure compliance. Close support to the global team’s programme team to ensure technology meets evolving clients and regulatory requirements.


Position Summary

The EMEA Client Reference Data Manager position will cover C&FS and is responsible for the implementation of new and incremental business wins in relation to custody account openings and the co-ordination of market documentation activity. 

This role partners with the sales and relationship management, J.P. Morgan’s sub custodian network, client service, and transition team in order capture client business requirements. You will be responsible for regular reporting to senior J.P. Morgan management on key performance and key risk indicators.

The position will require interactions with senior personnel either internally or externally. Thus this requires expertise in the custody and value added services provided to clients and involves competencies such as effective time management, negotiation, including influencing and communication skills.

This role will cover the EMEA client base and will require extensive partnerships with global partners in WHEM and APAC. 

As the remit of the CIB Client Reference Data team continues to expand, the role will require coverage of additional products and clients. 


Key Accountabilities/Major Responsibilities:

  • Oversee the team to deliver:  
  • Excellent client service through close management of client requests against SLAs
  • Continual development of team to drive expertise
  • Strong governance programs to manage capacity and ensure risk controls
  • Close partnership with key stakeholders and partner teams
  • Program manage key initiatives
  • Accountability for compliance with key regulatory requirements



Knowledge and Experience Required: 

  • High level of interpersonal and relationship building skills including strong written and verbal communication skills
  • Demonstrated skills in ability to solve problems and drive decisions within tight timeframes with clients and internal teams (both locally and globally)
  • Ability to anticipate, manage and resolve problems that may within the account opening and market documentation processes
  • Demonstrated ability to track and manage SLAs with internal teams in order to deliver on time, to requirements and to agreed quality standards required by clients
  • Proficient in Excel and Word
  • Strong financial services background
  • Excellent risk management disciplines

Previous Career Experience Required: 

  • Minimum of 8 years global custody experience including detailed knowledge of account structures, market and / ortax documentation requirements for international markets.
  • Client Service and Operations experience

Behavioral Competencies: Assessment Competencies:

  • Leadership - Exhibits Leadership Behaviours
  • People - Positive Attitude 
  • People - Develops Self and Others
  • Performance - Displays Analytical/Decision Making Skills
  • Performance - Delivers Results and Manages Change
  • Clients - Builds Client Relationship
Req #: 160045891
Location: Bournemouth, ENG GB
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Pound Sterling (GBP)

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