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Team Member

Job Description

• Ensure sound understanding of the Standard Operating Procedure
• Analyze cases and apply resolutions methods as per SOP guidelines
• Manage case inventory & ageing as per pending guidelines
• Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
• Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
• Complete the assigned trainings in time

Graduate in Commerce (Prefered) or Graduate in any stream                      0-2 Years

Basic :                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ▪ Oral & written communication skills                                                                                                                                                                                                                                                                      ▪ Adaptability to change                              
▪ Aptitude for research & analysis
• Attention to detail
• Ability to work as a team

 

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V


                                                                                                                                                                                                                                                                                                          

Req #: 160046128
Location: Bangalore East, KA IN
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

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