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Operations Team Leader - Fort Worth, TX ( M-F 5pm-1:30am)

Job Description

Operations Supervisor; M-F 5 PM-1:30 AM

Description

   

As an Operations Supervisor you will:

  • Manage, coordinate and direct the daily operations, minimum of 12 non-exempt staff members
  • Accountable for assigning work, setting workflow priorities and managing to daily risk procedures.
  • Handle exception items, resolve complex issues, review and recommend modifications and monitor daily business and quality review of input. 
  • Responsible for training, development and conducting performance reviews, as well as salary recommendations
  • Must have an eye for detail
  • Responsible for daily overview of Service Level Metrics as well as KPI reporting
  • Be familiar with Capacity Planning to optimize daily production
  • Project support as needed
  • Coordinate with global partner sites and escalate instances that may adversely impact daily SLAs.
  • An acute awareness of the high risk, time critical and sense of urgency, an ability to work under pressure and to meet tight deadlines is essential.
  • Demonstrate commitment to continuous improvement and facilitate optimum use of CI tools and practices within the team.

Qualifications

 

Skills required are intermediate:

 

o   Good organizational skills

o   Strong analytical and problem-solving skills     

o   Have strong communication skills (written and verbal)

o   Have the ability to work independently and to proactively seek guidance from others as needed

o   Strong team player and has the capacity to build good working relationships with cross functional/geographical teams

o   Result oriented, accepting responsibilities and challenges that take them outside their comfort zone

o   Positive outlook and a desire to stretch themselves to achieve both personal and functional success.

o   Time Management

o   Multi-tasking

o   Detail Oriented

     Leadership skills

 

Knowledge required is intermediate:

▪ LOB knowledge
▪ Business processes and procedures
▪ Product knowledge               
▪ Industry knowledge        
▪ Regulatory requirements

 

Qualifications

 

"Hiring Manager: Please enter LOB details and job specific description below."

 

Skills required are intermediate:

o   Good organizational skills

o   Strong analytical and problem-solving skills     

o   Have strong communication skills (written and verbal)

o   Have the ability to work independently and to proactively seek guidance from others as needed

o   Strong team player and has the capacity to build good working relationships with cross functional/geographical teams

o   Result oriented, accepting responsibilities and challenges that take them outside their comfort zone

o   Positive outlook and a desire to stretch themselves to achieve both personal and functional success.

o   Time Management

o   Multi-tasking

o   Detail Oriented

     Leadership skills

 

Knowledge required is intermediate:

▪ LOB knowledge
▪ Business processes and procedures
▪ Product knowledge               
▪ Industry knowledge        
▪ Regulatory requirements

 

Job Operations Management

Primary LocationUS-Fort Worth TX /55453

Organization DPS

Schedule Full-time

Job Type Standard

Shift Night Job

Employee Status Regular

Travel No

Recruiter 

Hiring Manager Theresa McAtee

Operations Supervisor; M-F 4PM-1AM

 

Req #: 160036482
Location: Fort Worth, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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