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Auto Finance Customer Service Team Leader - Tampa, FL

Job Description

Chase Auto Finance and Student Lending offer loans through more than 16,200 auto dealerships and 2,200 schools and universities nationwide. The Auto Finance business is one of the top bank providers of auto financing in the country and manages a portfolio of more than $51 billion in assets. They have more than 3.3 million customers and maintain relationships with over 75 percent of all U.S. automotive dealers. Chase Student Loans offers school-certified private student loans exclusively to Chase customers.
As a Customer Service Supervisor you will have various job responsibilities including:
·         Manage, coordinate and direct the daily operations of a unit of fifteen to twenty non-exempt staff members while maintaining overall team productivity to meet department goals
·         Delegate various tasks and responsibilities and set workflow priorities to staff members
·         Introduce new procedures and coach on existing procedures and track and coach individual team members in their performance
·         Monitor daily productivity, business and quality review of input and coach and develop employees to achieve higher results
·         Process exception items and resolve complex issues while reviewing and recommending system modifications
·         Recommend human resource actions- including hiring, terminations, salary actions and promotions
·         Coordinate with management and other supervisors to resolve complex customer and employee issues
·         Work on special projects as assigned by management
·         Interact with customers, Dealers and company employees outside your immediate work area
*Selected candidate must be available for the following hours: Monday-Friday 7:30AM to 11PM, Saturday 8AM to 8PM or Sunday 8Am to 8:30PM*

·         Fluent in speaking and reading Spanish preferred.

·         Five years call center supervisory or related experience or specialized education plus at least two years supervisory experience in a corporate environment 

·         Chase Auto Finance experience preferred

·         Strong multitasking, organizational and time management skills

·         Strong oral communication, writing and reading skills
·         Ability to work in a fast paced environment with minimal supervision
·         Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
·         Strong problem solving and decision making skills
·         Knowledge of basic computing
·         Strong interpersonal skills
·         Ability to work well within a team environment
·         Ability to quickly adapt to change and effectively communicate change to your staff
·         Working knowledge of QUEST, iCAF, RTA and CMS
·         Knowledge of HR policy and procedure

Req #: 160037474
Location: Tampa, FL US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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