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Business Process Analyst II

Job Description

Retail Claims provides excellent customer service by assisting customers with fraudulent transactions and merchant disputes on Debit Card, ATM, POS, ACH, Checks and wires and resolves claims for payment or denial according to state and federally regulated guidelines. The environment promotes teamwork, individual initiative, optimal customer service, minimal customer inconvenience and adheres to Regulation E and the Uniform Commercial Code (UCC) requirements.


The Business Analyst III will play an integral role in business analysis, change management, risk management, and information management for Retail Claims.  This includes but is not limited to:

1.        Direct or indirect management responsibility of 7 - 10 exempt employees


2.        Manage high level business initiatives and support all levels of metric reporting (ex. Integrated Dispute Management System, demand mitigation programs, enterprise releases)


3.        Collect and analyze complex data for reporting and/or performance (trend) analysis


4.        Maintain and manage all UDBA, User Tools, and Business Systems / Tables


5.        Manage / Support our risk and control agenda (ex. Phoenix action plans, change management, process improvements, technology related change, etc.)


1.        Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level


2.        Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment


3.        Understanding of risks and controls and ability to identify and articulate potential process improvements


4.        Exceptional ability to collect, analyze and interpret qualitative and quantitative data


5.        Knowledge of SQL and database servers, ASP.NET, C#, and SAS


6.        High proficiency in problem solving, negotiation skills, and strategic management


7.        Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus


8.        Knowledge of Visa/MasterCard regulations and dispute processing guidelines a plus


9.        BS/BA degree preferred (or equivalent experience)


10.     7 - 10 years operations and managerial experience


Req #: 160022860
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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