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Corporate & Investment Bank- CAO Training- Operational and Instructional Designer, Associate- London

Job Description

Job Title:         Operational Excellence Facilitator and Instructional Designer
Department:  CIB CAO Training
Title:                Associate - 602
Location:        London
This role will be responsible for the design and delivery of courses from the CIB CAO Operational Excellence curriculum.  The role will involve delivery of training primarily in London but with up to 20% of time being spent delivering training in other EMEA offices.
Highly effective engagement with Learning Partners and subject matter experts from the business is essential to be able to identify training needs and create high impact, high quality learning interventions. These learning interventions can include web based learning, classroom, learning bites, virtual learning to hard format learning aids.
Key areas of operations training include:
  • Client Service
  • Supervisory Skills
  • Root Cause Analysis/Problem Solving
  • Verification Skills
  • Six Thinking Hats
  • Escalation
  • Capacity Management
Collaborate with a team of global training professionals including learning partners and shared services teams i.e. e-learning, PMO, training delivery and training administration
This position is an individual contributor role that requires end to end solution oversight including relationship management, prioritization and solution design & deployment
Expert classroom facilitation skills
Expert instructional design skills
Excellent analytical skills
Learning Technology skills
Advanced communication skills and the ability to interact with all levels
Ability to build partnerships/relationships with key stakeholders
Self reliance and problem reliance
Ownership, execution, consulting and influencing skills
Interpersonal effectiveness and teamwork
Excellent verbal and written communication skills
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
Closing date 18th May 2016
Req #: 160037341
Location: Bournemouth, ENG GB
Job Category: Human Resources
Employment Type: Full Time
Potential Referral Amount: 3500 Pound Sterling (GBP)

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