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MQ Operations Regional Lead

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

 

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner.  The objective of GTI is to balance both business alignment and the centralized delivery of core products and services.  GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

  

Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure.  Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts. 

 

The MQ Support Specialist will work as part of the team responsible for JPMC's MQ messaging environments in North America, Asia Pacific (APAC), and EMEA.  As such, this involves a reactive element which includes monitoring problem queues and working through problems to resolution as they arise. There is also a proactive element which includes maintaining software currency, tracking volumes and use to manage capacity, inventory management, and review of security alerts and taking any necessary remediation. The team operates as part of a larger global team which collectively provides follow-the-sun support.

 

  • 3-5+ years of experience in information technology with an emphasis on working with E-Commerce related technologies, ideally in a support function
  • Detailed understanding of MQ messaging and how it functions in secure environments
  • Good problem & customer management, analytical, self motivation, verbal and written communication skills and an ability to deliver in high pressure situations
  • Must be able to work with and leverage skills from other teams in the organization
  • Experience working in a customer facing role and part of a geographically distributed team
  • Strong technical skills with proficiency in:
    • MQ admin tasks
    • Unix/ Windows System Administration
    • Network Products & Protocols (TCP/IP, Firewalls, Load Balancers, Intrusion Detection, DNS
  • Messaging (IBM) and integration experience (WMB, DataPower) is preferred
Req #: 160009459
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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