Apply Now    

GTI- Service Delivery Lead

Job Description

 1. Service Management:
  • Understand the service delivery profile of the location.  Ensure the service that is provided matches the requirements of all LOBs through regular reporting reviews and improvement programs.
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7.  Provide update to the local LoB Executive as required ; Ensure appropriate root cause identification and resolution
  • Ensure the effective management of change, driving awareness and managing scheduling / prioritization issues
  •  Represent the GTI technology function to all vendors and outside service relationships.
2. Risk Management:
  • Understand and manage the risk profile of the location, providing updates and reporting as required.  Report to the location operating committee and regional risk management when required.
  • Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local GTI Groups  follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary.
  • Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with Risk & Control functions
  • In conjunction with Senior Technology Officer, represent technology infrastructure in discussion with regulators, ensuring that all technology infrastructure is setup appropriately under the guidelines provided by those regulators.
  • Provide overall responsibility, oversight, direction and leadership for GTI disaster recovery and business continuity activities within location.
3. Technology Management
  • Capture Project demand, promoting awareness and utilization of standard service offerings ; Monitor, report and communicate status of Projects impacting location, supporting timely remediation of issues
  • Ensure that asset management processes and procedures are implemented and followed at all times
  • Maintain and communicate a location aligned Technology Infrastructure strategy




  • In excess of 8 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector.
  • Strong communicator able to create and maintain people relationships.
  • Relevant Education Qualification
Req #: 160012147
Location: Bangalore East, KA IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.