Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

Asset Management | GWM | Latin America Private Bank | Client Service Manager, VP | Geneva

Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 200,000 employees and operations in over 60 countries.  It operates across six business segments including Investment Banking, Commercial Banking, Treasury & Securities Services, Asset & Wealth Management, Retail Financial Services and Card Services.


The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment.  It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world.  With assets under management of $1.25 trillion, it is one of the largest asset and wealth managers in the world.


The Role:

As Client Service Manager you will be responsible for the smooth operation and overall success of the offshore client service function within the Latin America Private Bank, Geneva.  This will include strategic deployment of client service resources; managing daily workflow; performing supervisory oversight; and serving as key escalation point for client-related issues.  Additional responsibilities will include managing the Client Service staff population and partnering with senior business leaders to execute and deliver against organizational goals and priorities.

Key Accountabilities:
  • Manage day to day operation of Client Service team to deliver superior service to our clients.
  • Assure adherence to corporate and regulatory control standards.  Monitor reports, flag issues, and follow-up to timely resolution.
  • Drive and improve efficiency and effectiveness of client service function.  Promote effective coverage, including right-sizing headcount, planning back-ups, and balancing staff experience levels.
  • Talent development, including recruitment, onboarding and training.
  • Performance management, including objective-setting, performance reviews (mid and year-end), and career-development coaching.
  • Represent Service function to partners across the organization including Risk, Compliance, Operations, Technology and business management.
  • Manage Service team projects/priorities (such as client experience, capacity planning, cross-selling bank's products, administrative campaigns -e.g. missing documentation, client communications, etc); lead team meetings.
  • Minimum of 5 years experience in the Financial Services and/or Banking industry.
  • Proven leadership and people management capabilities.
  • Strong problem solving & project management skills.
  • Effective communicator (both orally and in writing) who can positively engage and influence clients as well as internal stakeholders.
  • Ability to perform effectively in a fast-paced environment with rapidly changing business priorities.
  • Fluency in English and Spanish is critical. Portuguese and French a plus.

ยท      Due to legal restrictions, we will only be able to consider applications from applicants with a valid Swiss work permit, or holding a Swiss or European nationality.


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.

If you would like to pursue a career with JPMorgan Chase & Co in Switzerland, please apply online providing a cover letter and CV in English.

Req #: 160040273
Location: Geneva, GE CH
Job Category: Asset Management
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.