Apply Now    

Distributed - Application Support Analyst

Job Description

Card Services offers a wide variety of general purpose and partner based credit cards to meet the needs of consumers, small businesses and corporate clients.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Job Description:
As an Applications Support Analyst, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
  • Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
  • 3 – 5 years supporting critical Application
  • Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines
  • At these grades, the role should include as its primary duty either:
    • The exercise of discretion and independent judgment with respect to matters of significance
    • Design work (Design means a tailored design in order to meet a specific client request) or
    • Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.)
  • Bachelor's degree in Computer Science or related technical or business area
  • Minimum 2+ years of applications production support/application development work experience
Preferred Skills:
  • Excellent written and verbal communication skills
  • Self confident, self directed, and ability to work with various levels of staff and management
  • Excellent time management skills
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Skilled in problem solving and analytical reasoning
  • Ability to work well in a team-oriented, agile environment
  • Strong analytical skills and an eagerness to learn new technologies
Technical skills in one or more of the following: 
  • 24/7 Customer Support and Service Delivery Model
  • Technical Problem Resolution
  • Network & Infrastructure
  • Application Development
  • Business Analysis
  • Business Applications Knowledge
  • Business Continuity Testing Knowledge
  • Database Development
  • IT Risk Management
  • Operations Systems and Data Sources Knowledge
Req #: 160043877
Location: Wilmington, DE US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.