As a service desk specialist, will be responsible for delivering quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries. Will respond to calls to the help desk, logging in all calls and tracking them through to resolution. You'll conduct 1st level problem determination with the customer, using documented procedures and available tools. Working with senior GTI staff members, you'll record problem information and keep them updated as to status. You'll be responsible for ensuring that thorough 1st-level problem determination is executed, resolving as many issues as possible with a team goal of 90% immediate resolution. You'll insure proper escalation of problems as necessary, field support to fix problems related to PCs, applications and voice and network connectivity.
You will be working with local and regional projects, developing and updating procedures, process and metrics. You will be helping or in charge of purchase management, asset management, service delivery, and/or contingency activities.
You will be able to put into practice your skills in different languages like SQL, ORACLE, SYBASE, PHP, CSS and Java in a basic level.
Stay current on and adhere to established policies, procedures and documentation, run Health Checks, End of Day activities, batch operations, backup management, vendor management, asset management, incident management, etc.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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