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CIB - Production Support IS eSolutions - Associate

Job Description

 
Client Facing Applications Support Analyst – Custody and Fund Services
Description
 
Senior Support Analyst, preferably with development experience, is needed for the client facing applications supporting the Investor Services / Custody and Fund Services businesses in Dallas. The on-going key responsibility of the analyst will be to support various client facing reporting and portal applications, and the internal users of these applications by providing the best in class technology and support.  The position requires a solution oriented individual with strong technical and communication skills.
   
Responsibilities
·
         Provide ongoing support of applications and systems at agreed service levels.
·         Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting. 
·          Implement monitoring of the production environment and take corrective actions as required
·         Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion. Perform trending on ticket volumes to identify areas for improvement.
·         Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams
·         Coordinate production platform upgrades with the Development and Infrastructure teams
·         Work with the Application development teams to deploy software releases in the Production and DR environments.
·         Maintain disaster recovery environments and perform annual DR exercises
·         Maintain knowledge base of known defects and issues, process and techniques, etc
·         Analyze infrastructure and application trends in effort to manage capacity demands
·         Review controls for audit compliance and correct gaps
·         Ensure that all production changes are processed according to Change Management policies and procedures.
·         Ensure that products and changes are fully documented, supportable and captured Interface with internal and external business and technical partners.
Skills/Qualifications
  • 3-5 years of hand on experience in MSSQL, Sybase, Oracle, .Net, Java, SharePoint, AIX, Unix, Linux, Windows, Citrix, Web Logic, MQ Messaging
  • At-least 3 to 5+ years of experience with JAVA/Apache Tomcat and other web services required
  • Oracle PL/SQL skills required
  • Experience as Data stage Developer/Support ETL processes that read from and writes to different databases.
  • Experience in Data stage version 8. 5 or above.
  • Experience in using SFTP, FTP, NDM processes and writing shell scripts.
  • Experience with Autosys scheduling tool.
  • Strong data modeling and SQL programming
  • 3-5 years of experience providing application support
  • Experience with Geneos and other monitoring tools
  • Strong trouble shooting skills required, both with vendor and "home grown" applications
  • Results oriented and highly flexible, Must have ability to multi task effectively, Must possess the ability to quickly adapt to new systems and processes, Willing to cross-train and ability to learn quickly
  • Excellent communications and interpersonal skills 
  • Minimum of three + years in a production support management role within Financial Services Industry. Familiarity with financial instruments and portfolio management is desirable.  The candidate will be expected to gain new financial business related knowledge as needed.
Education - Bachelors Degree (preferably in Computer Science or Engineering)
Client Facing Applications Support Analyst – Custody and Fund Services
Description
 
Senior Support Analyst, preferably with development experience, is needed for the client facing applications supporting the Investor Services / Custody and Fund Services businesses in Dallas. The on-going key responsibility of the analyst will be to support various client facing reporting and portal applications, and the internal users of these applications by providing the best in class technology and support.  The position requires a solution oriented individual with strong technical and communication skills.
   
Responsibilities
·
         Provide ongoing support of applications and systems at agreed service levels.
·         Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting. 
·          Implement monitoring of the production environment and take corrective actions as required
·         Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion. Perform trending on ticket volumes to identify areas for improvement.
·         Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams
·         Coordinate production platform upgrades with the Development and Infrastructure teams
·         Work with the Application development teams to deploy software releases in the Production and DR environments.
·         Maintain disaster recovery environments and perform annual DR exercises
·         Maintain knowledge base of known defects and issues, process and techniques, etc
·         Analyze infrastructure and application trends in effort to manage capacity demands
·         Review controls for audit compliance and correct gaps
·         Ensure that all production changes are processed according to Change Management policies and procedures.
·         Ensure that products and changes are fully documented, supportable and captured Interface with internal and external business and technical partners.
Skills/Qualifications
  • 3-5 years of hand on experience in MSSQL, Sybase, Oracle, .Net, Java, SharePoint, AIX, Unix, Linux, Windows, Citrix, Web Logic, MQ Messaging
  • At-least 3 to 5+ years of experience with JAVA/Apache Tomcat and other web services required
  • Oracle PL/SQL skills required
  • Experience as Data stage Developer/Support ETL processes that read from and writes to different databases.
  • Experience in Data stage version 8. 5 or above.
  • Experience in using SFTP, FTP, NDM processes and writing shell scripts.
  • Experience with Autosys scheduling tool.
  • Strong data modeling and SQL programming
  • 3-5 years of experience providing application support
  • Experience with Geneos and other monitoring tools
  • Strong trouble shooting skills required, both with vendor and "home grown" applications
  • Results oriented and highly flexible, Must have ability to multi task effectively, Must possess the ability to quickly adapt to new systems and processes, Willing to cross-train and ability to learn quickly
  • Excellent communications and interpersonal skills 
  • Minimum of three + years in a production support management role within Financial Services Industry. Familiarity with financial instruments and portfolio management is desirable.  The candidate will be expected to gain new financial business related knowledge as needed.
Education - Bachelors Degree (preferably in Computer Science or Engineering)
Req #: 160012183
Location: Bangalore East, KA IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

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