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Technical Delivery Lead - Electronic Trading Infrastructure, Global Service Operations

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Global Services Operations (GSO) - is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.


As a Business Analyst Lead, you will concentrate on the positioning of financial and strategic programs. The role will focus on the user (client)community, and the effective communication and delivery of these programs. The core responsibilities of this position include: developing a keen understanding of the unique business needs, securing a strong understanding of the processes and responsibilities of all those involved in the business workflow, preparing and maintaining the overall project plan, coordinating product delivery and distribution through the creation of a web based application; assisting teams in the creation and implementation of a brand image that helps identify the product line, yet relates the line to an overall family of products; consulting with each product line to establish performance measurement criteria and upon agreement, create and maintain a program that tracks the criteria, following up with the area on ways to improve the measures; working with communications and marketing to create a proactive program around communication of group activities as well as increasing interaction with the business.

  • 10 + years of experience with 5 years minimum hands on Technical Delivery Experience.
  • Strong business analysis skills
  • Understanding of project management
  • Understanding the business needs and processes of the client
  • Ability to consult with others in the process
  • Competent in developing strategic product programs
  • Excellent analytical,problem solving, and time management skills
  • Experience in workflow analysis and documentation
  • Strong communication, and presentation skills
  • Strong teamwork and client management skills
  • MS Excel and Access preferred

Req #: 160017694
Location: Jersey City, NJ US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

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