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CIB - Transaction Processing Manager - Billing Operations Unit, Associate (Process Manager) - Manila

Job Description

J.P. Morgan's Corporate & Investment Bank is a global leader across investment banking, markets and investor services.  The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.  With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank (CIB) provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

As a Global Billing Associate in Client Experience you will provide proactive, consultative service to our clients with end-to-end review of client billing relationships.  This Associate will work closely with both internal and external operations teams to ensure the accuracy of billing set-ups, resolution of identified issues, timely communication with Client Service Officers (CSOs), and collaborative support across the Billing Operations Unit.  The Global Billing Client Experience team provides proactive client reporting and communication, manages inquiries, performs root cause analyses, ensures key performance measurements are achieved, and delivers on other agreed services.  



  • Detailed review of billing account set-ups including Fee Schedule, Account Service Schematic, Pricing File and Invoice.  Additionally, coordinate with CSO, Invoice Production and BSI to remediate issues identified.
  • Securities industry expertise and adaptability to learn and embrace J.P. Morgan’s operating model.
  • Client centric focus and serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership. 
  • Consultative in approach, understanding and anticipating client and business partner needs and proactively delivering solutions.
  • Proficient with technology and systems and capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes and the client experience. 
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
  • Self accountable and takes ownership of the client experience at the highest level through the delivery and follow-up on daily product deliverables and special initiatives and the management of multiple deadlines.
  • Executes and delivers on strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers.
  • Analytical and creative thinker who proactively seeks out best practices, anticipates clients’ future needs, and collaborates on ideas with others.
  • Proactive and responsive communicator, maintaining frequent contact with clients and business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.  Verbal and written communication is tailored to the audience and crafted based on feedback and cues from others.
  • Self motivated and thinks independently to take ownership of client and business requirements, seek input from client and others, and then initiate change.  Maintains an entrepreneurial spirit and acts as if firm’s goals and objectives are their own and measures own performance against business objectives.
  • Inspires and motivates others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modeling desired behaviors and outcomes.
  • Develops self proactively by formulating training and career development plans that incorporate required product, market, process and technology capabilities across all business groups that service clients. 


  • Bachelor Degree - Accounting, Finance, Management, or Business preferred.
  • Technology background with experience in systems analysis and business requirements a plus
  • Strong organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
  • Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word; MS Access knowledge a plus  
  • 2 – 4 years operational management experience; and/or back-office operations and processes
  • Previous experience with securities operations, brokerage and/or custody operations a plus
  • Strong analytical, problem solving and solutions management skills
  • Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
  • Strong leadership skills, initiative, self-starter, and results oriented demeanor
  • Ability to adapt to a fast paced environment
  • Strong team building skills
  • Strategic thinker with ability to address future state requirements, forward thinking mindset
  • Ability to interact comfortably with senior management across a global environment
  • Ability to create partnerships across functional lines of business and subject matter expert
Req #: 160036033
Location: Taguig City, 00 PH
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Philippine Peso (PHP)

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