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Application Support Analyst - Bournemouth

Job Description

The CIB Production Solutions team is made up of technical & self-motivated developers and engineers who passionately care about stability of applications and come up with out of the box solutions. Every team member has end-to-end responsibility including understanding an issue, finding solutions, implementing the solution and then scaling across CIB applications. The individual should have proven skills to produce quality results to support highly critical business needs. Working closely with the development team, application support/operations teams and business users to ensure production environment integrity will be an important part of this function.

 

CIB Production Solutions team manages the strategic initiatives across the CIB applications for Cyber security, Monitoring Automation, Capacity management, resiliency, hygiene and more.

 

Few examples of the strategic projects planned/in-progress,

  • Monitoring Framework platform and onboarding of critical Banking applications to the framework using Geneos tool. Automate health checks for applications with plug ins to different monitoring systems and database.
  • Partnering with GTI to automate database DR flip to improve resiliency and stability of applications.
  • Cyber security initiatives to patch vulnerabilities and come up with framework to improve access control to reduce risk.

·         Identifying and providing the solution to improve the Mean Time to Recover (MTTR) and Recovery Time Objective (RTO).

·         Addressing and providing the solutions to Access management gaps to remediate security vulnerabilities.

·         Partnering with all the production management teams across the CIB and exploring the opportunities to standardize the common functionalities.

·         Providing the feedback on new technology tools by following Technology Acceptance Model.

 

Objectives

  • Recommend framework to solve generic issues in systems / procedures to avoid recurrences of system or operational failures.  
  • Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability.  
  • Identify process simplification opportunities for overall reporting environment.  Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency.
  • Ability to effectively manage multiple streams of work and to organise self (and others) to deliver in a timely fashion.
  • Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines.  
  • Hands-on, technology-focused developers, who enjoy working through hard technical problems.

Responsibilities

  • Proactively create framework to analyze system performance to ensure high availability and continuity of processing using a variety of tools. 
  • Develop automation scripts/tools to perform regular production tasks.
  • Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives.
  • Document, communicate, and escalate technical issues and articulate business impact either verbally or in writing.  
  • Communicate with various levels of management regarding system issues. Run forums to educate and share best practices and tools to the  CIB production management team
  • Conduct or participate in independent root cause analysis of system problems.
  • Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives.
  • Identify process simplification opportunities for overall reporting environment.  Work with operational reporting team and business partners to automate or simplify existing processes, ensure data quality & consistency.

 

Skills and Knowledge Required

·         The technologies used will vary based on the project and requirements so we require smart, versatile team members who can select appropriate technologies and master necessary knowledge/skills quickly.

  • Strong communication skills both written and verbal
  • Self-starter with confidence to drive issues through to completion in highly pressured environment
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
  • Strong experience in developing highly multithreaded highly scalable, concurrent applications
  • Multi-disciplined technology skills encompassing some or all

o    UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc.

o    Database: ORACLE, MySQL, or SQL server and Database optimization.

o    Programming languages:   Java, C, and C ++,Python

o    UNIX/Linus and Windows system administration skills are plus.

o    Database administration skills are plus

o    Monitoring Tools (Geneos, Ausotsys and control-M) knowledge is plus.

Skills and Knowledge Required

·         The technologies used will vary based on the project and requirements so we require smart, versatile team members who can select appropriate technologies and master necessary knowledge/skills quickly.

  • Strong communication skills both written and verbal
  • Self-starter with confidence to drive issues through to completion in highly pressured environment
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
  • Strong experience in developing highly multithreaded highly scalable, concurrent applications
  • Multi-disciplined technology skills encompassing some or all

o    UNIX (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc.

o    Database: ORACLE, MySQL, or SQL server and Database optimization.

o    Programming languages:   Java, C, and C ++, Python

o    UNIX/Linus and Windows system administration skills are plus.

o    Database administration skills are plus

o    Monitoring Tools (Geneos, Ausotsys and control-M) knowledge is plus.

Req #: 160006406
Location: Bournemouth, ENG GB
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: Pound Sterling (GBP)

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