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Commercial Bank - Real Estate Specialist - Phoenix, AZ

Job Description

J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at


Commercial Bank Real Estate Services (RES) provides commercial and residential real estate valuation and environmental services globally to 13 lines of business. RES was recently formed by a strategic consolidation of related functional areas in order to better serve our rapidly expanding client base.  We are in a “build mode”; developing infrastructure, integrating processes, and working toward improved efficiency, consistency, and controlled high quality execution.

We are currently seeking an energetic, conscientious and detail oriented support team member to facilitate core delivery of appraisal services.  This individual will join our process support team in a fast paced production environment as the liaison for service requests between internal clients and the RES Appraisal Review team.
·         Process appraisal service requests in accordance with policy and procedure.
·         Proactively stage incoming service requests to satisfy service level agreements and to ensure completeness and accuracy of request and related files for Review team process to begin. 
·         Constructively interact with various Lines of Business to facilitate expeditious handling of requests for valuation services for stand-alone transactions and portfolios.
·         Track workflow status and quality issues for their assigned tasks. Processes invoices to ensure completeness of accounting records and prompt vendor payment.
·         Will troubleshoot routine issues and escalate more unique issues for resolution, as appropriate.
·         Promote a client and service-oriented organization and takes the initiative to address the needs of internal clients.
·         More experienced Specialists will support development of newer Specialists when called upon.
·         May participate in relevant projects and business process assignments commensurate with skills.
  • Two or more years of related work experience, preferably in a residential or commercial loan production environment, or a comparable appraisal support role.
  • Self motivated individual who consistently displays urgency, conscientiousness and ownership of assignments.
  • Ability to accurately complete well-defined assignments in a fast-paced work environment work with minimal supervision. Attention to detail is critical.
  • Can communicate professionally both verbally and in writing with all levels of associates (e.g., partners and review teams). 
  • Adaptable staff member who can function well when priorities shift or pace of work varies.
  • Ability to exercise independent judgment to escalate issues when needed.
  • Competent with Outlook, Word and Excel.  Knowledge of the Accounts Payable (SAP) and RIMS systems is preferred.
Req #: 160037430
Location: Phoenix, AZ US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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