The Production Management team is responsible for technical support of production application and Infrastructure. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
This role has the responsibility of handling day to day issues, working hand-in-hand with application development, infrastructure, business users and implementation teams. Additionally, this role has responsibility to set the direction and action for support during major incident management or will escalate to senior management. This role is in 24/7/365 highly available, on-call environment.
This role is part of Trade utility platform in Corporate Investment Bank. This platform is responsible for moving trade instructions between variety of trade capture, accounting and portfolio management applications. These applications help in reducing risk and improve in straight through processing for trade instructions.
This role is in a high-pressure environment and demands a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on Incident and problem management.
General Tasks & Responsibilities:
Degree in computer science/engineering is required.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
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