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CIB - Production Support IS TI - Associate - Mumbai

Job Description

Job Description:
The Production Management team is responsible for technical support of production application and Infrastructure. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
This role has the responsibility of handling day to day issues, working hand-in-hand with application development, infrastructure, business users and implementation teams. Additionally, this role has responsibility to set the direction and action for support during major incident management or will escalate to senior management. This role is in 24/7/365 highly available, on-call environment.
This role is part of Trade utility platform in Corporate Investment Bank. This platform is responsible for moving trade instructions between variety of trade capture, accounting and portfolio management applications. These applications help in reducing risk and improve in straight through processing for trade instructions.
This role is in a high-pressure environment and demands a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on Incident and problem management.
 
General Tasks & Responsibilities:
  • Manage SLAs with internal and external teams as well as 3rd party vendors.
  • Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around.
  • Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
  • Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Promote a collaborative Team environment that fosters creativity, innovation and high performance.
Required Skills:
  • Must be very detailed oriented and very organized.
  • Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers.
  • Communicates openly and effectively in a manner consistent with the audience.
  • “Can do” attitude, which can identify problems, take ownership, and provide solutions.
  • Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
  • Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
Required Experience:
  • 5+ years of experience in Operations/Production support.
  • 3+ years experience in data analysis, PLSQL, and T-SQL.
  • 3+ years experience in UNIX/Linux environment.
  • 3+ years experience in UNIX shell, Perl scripting.
  • 3+ years experience working with WebSphere MQ platform.
  • 3+ years of experience working with Java applications.
  • Knowledge of XML, SWIFT and FIX protocol is required.
  • Experience working with Messaging systems using JMS is required.
  • Experience working with scheduling tools like Autosys/Control-M is required.
  • Strong technical knowledge, SDLC, and software development background is required.
  • Experience working in financial services industry related to securities trading, settlements and custody is a requirement for this role.
  • Advance understanding of networking, computer infrastructure, algorithms and operating systems is required to perform day to day duties.
Education:
Degree in computer science/engineering is required.

 
Job Description:
The Production Management team is responsible for technical support of production application and Infrastructure. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
This role has the responsibility of handling day to day issues, working hand-in-hand with application development, infrastructure, business users and implementation teams. Additionally, this role has responsibility to set the direction and action for support during major incident management or will escalate to senior management. This role is in 24/7/365 highly available, on-call environment.
This role is part of Trade utility platform in Corporate Investment Bank. This platform is responsible for moving trade instructions between variety of trade capture, accounting and portfolio management applications. These applications help in reducing risk and improve in straight through processing for trade instructions.
This role is in a high-pressure environment and demands a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on Incident and problem management.
 
General Tasks & Responsibilities:
  • Manage SLAs with internal and external teams as well as 3rd party vendors.
  • Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around.
  • Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
  • Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Promote a collaborative Team environment that fosters creativity, innovation and high performance.
Required Skills:
  • Must be very detailed oriented and very organized.
  • Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers.
  • Communicates openly and effectively in a manner consistent with the audience.
  • “Can do” attitude, which can identify problems, take ownership, and provide solutions.
  • Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
  • Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
Required Experience:
  • 5+ years of experience in Operations/Production support.
  • 3+ years experience in data analysis, PLSQL, and T-SQL.
  • 3+ years experience in UNIX/Linux environment.
  • 3+ years experience in UNIX shell, Perl scripting.
  • 3+ years experience working with WebSphere MQ platform.
  • 3+ years of experience working with Java applications.
  • Knowledge of XML, SWIFT and FIX protocol is required.
  • Experience working with Messaging systems using JMS is required.
  • Experience working with scheduling tools like Autosys/Control-M is required.
  • Strong technical knowledge, SDLC, and software development background is required.
  • Experience working in financial services industry related to securities trading, settlements and custody is a requirement for this role.
  • Advance understanding of networking, computer infrastructure, algorithms and operating systems is required to perform day to day duties.
Education:
Degree in computer science/engineering is required.

 
 
 
Req #: 160036555
Location: Mumbai, MH IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: Indian Rupee (INR)

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