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Commerce Solutions - IT Business Analyst

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.


As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Information Technology Business Analyst Internal Job description:
The online transaction processing systems ITBA will have responsibility for drafting the technical/function requirements for projects involving Chase Commerce Solutions’ Tandem and Stratus front-end online transaction processing systems.  This position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and compliance mandate implications across multiple systems.  The selected candidate will work across processing platforms and departments to analyze and translate business requirements into functional documents for Technology development.  Additional documentation support requirements include an understanding of transaction message and file format specifications utilized in platform communications.  The ideal person for this role is a one with a technical background who possesses a blend of business analysis and tactical execution skills and who can take input and guidance from a broad range of stakeholders and create technical requirements and documentation for the development teams. The individual will also serve as mentor and subject matter expert to other product managers and support teams.
Essential Duties and Responsibilities:
  • This is an Information Technology Business Analyst position.
  • Translate business requirements for online payment card transaction processing initiatives into functional/technical requirements and specifications necessary to execute business needs.
  • Document functional requirements specific to online payment card transaction processing for both the Tandem retail ‘card present’ front-end systems and for the Stratus ‘card not present’ ecommerce front-end systems.
  • Work closely with Tandem and Stratus development and users to communicate functional requirements and convey the business needs.
  • Create mockups and field level specifications when necessary to define specific reports, screens or other application functionality.
  • Gather functional requirements by engaging the appropriate users and stakeholders in requirements gathering sessions using various methodologies including use case analysis, and business process analysis, and workflow modeling.
  • Collaborate with QA and Business Product Managers on test scenarios based on functional requirements.
  • Act as a leader in a cross-functional team led by Business Engineering and IT Project Management, to collaborate and implement business objectives and project deliverables across multiple application platforms and Lines of Business.
  • Participate in analysis and design to provide feedback to both Tandem and Stratus development.
  • Create and maintain documentation on components, applications, and multi-platform products of Chase Commerce Solutions as part of each project.
  • Analyze and provide feedback on the business needs documents.
  • Define business rules when necessary to support business processes.
  • Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Define new business process or changes to existing business processes as necessary to support the integration of new products and services into our existing multi-platform business model.
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.
  • Create new procedures when appropriate to improve operational proficiency.
  • Train peer ITBAs and Integration Consulting Engineers as part of each project implementation to production.
  • Provide on-going support to other departments as required.
  • Provide regular timely status updates.


  • Bachelors degree in Management Information Systems or related field of study or equivalent relevant experience in software development
  • Experience in systems development life cycle including waterfall and agile delivery SDLC
  • Understanding of online transaction processing and broad knowledge of financial/banking
  • 5+ years of Business Analyst experience
  • Experience with developing Functional Specifications, Process Flows, Use Cases and other SDLC deliverables
  • Self-starter with excellent analytical, communication and problem-solving skills
Preferred skills  
  • Merchant acquiring business experience.
  • Knowledge of and experience with online credit or debit card payments processing.
  • Tandem and/or Stratus application support experience
Req #: 160040215
Location: Tampa, FL US
Job Category: Product Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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