Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

CIB Operations (Derivatives Ops) - Futures & Options Middle Office - London - Professional

Job Description

CIB Operations – Derivatives Core Processing Centre: Futures & Options Middle Office  – Professional


J.P. Morgan is a leading global financial services firm with assets of $1.3 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, J.P.Morgan serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its brands. Information about the firm is available at


 J.P. Morgan provides clients with broad access to global futures and options exchanges for clearing and execution. The Futures and Options Client Service Team is split between our Bournemouth, London, New York, Chicago and Singapore teams. The team provide comprehensive operational services to the Investment Bank's business across the globe, for Futures and Options trading products. The department is very fast paced, with ever increasing volumes.

Role Description

F&O Middle Office require motivated individuals to perform key control functions and liaise with our clients regarding all of their Operational requirements. Partnering with our execution desks, clearing teams and other internal support areas, the primary responsibilities are relationship management, query management and full adherence to regulatory commitments. This is a dynamic and challenging environment working to give excellent Client Service.


The responsibilities of our Middle Office Representatives include the following:

  • Client liaison – Single point of contact including coverage of some priority clients
  • Setting and maintaining standards of the highest Client Service  and driving improvements
  • Timely and accurate product expiry management
  • Clearing Technology support
  • Working with multiple groups to quickly and efficiently resolve client issues regarding:
    • Trade discrepancies
    • JPM clearing fees & execution fees
    • Interest and third party brokerage
  • Occasional business partner & client visits requiring travel to London.
  • Occasional client training and service review meetings that could result in travel.
  • Initiating and participating in process improvement initiatives.
  • Project work including managing stakeholders and driving change

Between the teams the EMEA Client Service desk works shifts between 7.00 and 19:00 GMT.


The individual will be constantly looking at ways to improve the offering and challenge any existing processes and will frequently need to think on their feet as new challenges will arise frequently from the client base.  They will need to be organised and have the ability to multitask in a high-pressure environment. 



Required Skills and Qualifications:
  • F&O experience is desirable, although not essential
    • An understanding of the F&O product flow and the trade lifecycle participants (e.g. brokers, clearers, exchanges, advisors etc..)
    • F&O product knowledge – trade lifecycle events (e.g. expiries, deliveries), high level understanding of margining
  • Experience of performance in a customer service role, either supervising or individually
  • Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels.
  • Be a key part of a dynamic team
  • Strong written and verbal communication skills
  • Ability to work accurately and effectively under pressure
  • Experience in an operational / financial services / customer services environment.
  • Effective organisational skills with the ability to manage and prioritise workload.
  • Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
  • Capacity to think laterally and understand the big picture
  • Ability to identify process inefficiencies to improve capacity, efficiency and control

If you're interested in working in an environment where you can aspire to be the best, execute superbly and be part of a great team and winning culture, then explore this opportunity at J.P.Morgan. 

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 


Req #: 160038864
Location: London, ENG GB
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Pound Sterling (GBP)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.