JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Information Risk Application Support Analyst
IT Risk & Security Management's (ITRSM) purpose is to ensure the security and resiliency of the Firm’s computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture.
IT Risk and Controls: Oversight and governance of IT Risk across the firm including IT Risk posture, IT Risk assessment framework, IT regulatory compliance and IT policies and standards.
IT Risk Assessment Operational Support
This role is responsible for performing the IT Risk Assessment Services Program process operations. Join a growing team with clear strategic direction that spans the firm globally. Looking for an independent self-starter capable of proactively translating ideas into tangible solutions
Contribute to global risk assessment application’s strategic product roadmap and development by leveraging interaction with users to identify and define business requirements
Contribute to the operational support model designed to meet the needs of global user community.
Facilitate communication and interaction across end-user community and development team to achieve effective, efficient issue resolution. Provide adoption and support services to users of the assessment, break and remedy process and tool. Manage support requests via phone and email, escalate technical issues to the technology support team where appropriate. Act as the risk assessment liaison for technical issues associated with all tools.
Improve end-user adoption of firm-wide technology risk assessment processes by enhancing usability and effectiveness of support materials. Update support materials where appropriate to improve overall self-sufficiency from the user population. Capture and provide feedback to risk process engineers for consideration and prioritization of enhancements to systems.
Develop comprehensive training curriculum incorporating various educational methodologies (self-learning, classroom, train-the-trainer, etc.) and multiple mediums for content delivery. Produce training materials; provide classroom training; coordinate training material updates to correspond with software updates and new features. Maintain support web site including frequently asked questions, available guides, and training material catalog.
Facilitate exception processing requests for web exceptions,
Administer Additional Services: Administer existing Services and request new Services to meet and maintain administration of systems.
Support ad-hoc reporting needs for all supported services. Where appropriate, generate reporting requirement documents to take ad-hoc reporting requirements.
The ideal candidate will have the following:
- 5+ years of information risk management or information security management experience
- 5+ years of Operational Support experience, preferably in the information risk space
- Strong written and verbal communication skills
- Intermediate expertise using MS Office Suite, particularly in PowerPoint and Excel
- Some experience using Cognos Report Studio
- Familiarity with computer-based training authoring tools, such as Adobe Captivate, Camtasia, Adobe Presentor
- Information security or audit certifications (CISSP, CISA) desired