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CIB Operations - Asset services

Job Description

Position Summary
The Asset Servicing team services 3 regions from a fund accounting and investment accounting perspective. The utility services at an asset level only for all regions, totaling 4,500+ funds on a daily basis, which include daily, weekly & monthly client deliveries. Fund types range from , but not limited to Unit Trusts, OEICS, Multi Manager, SICAVs, Life & Pension Funds. The utility provide central processing of COAC  market events to ensure consistent treatment of transactions across all applicable funds within the EMEA regions. Event details interface from the Market to the accounting platform where possible, alternative vendors are also used to capture events across the asset universe for all regions as a secondary source of capture.
Daily stock and cash reconciliations are performed between the Custody (Market) and Accounting systems.
 Key Responsibilities  
  • Client Centric focus: Work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
    • Proactive management of key client queries related to event capturing, processing and reconciliation.
    • Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes.
    • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels, thereby ensuring that internal and external client satisfaction is achieved.
    • Provide support, guidance and training to Processing Analysts on a day-to-day basis to share knowledge and strengthen the team across the Corporate Actions product to enhance global client experience.
  • Controls and Risk Management: Ensure we remain adaptable and responsive to the changing regulatory landscape
    • Proactively prepare / review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements.
    • Ensure all daily functions supporting the Corporate Actions workflow are completed to support meeting the agreed service levels.
    • Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing for team members.
    • Identify and Escalate to management any process and/or procedural changes required as driven by the clients, markets, daily operations or business functions.
    • On a semi-annual basis work with the team and team managers to review and, where necessary, seek approval for updates to processes or procedures to minimize risk and improve the operational environment.  Urgent changes to processes or procedures should be documented and escalated immediately.
    • Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
  • High Performing Team: Created a culture of inclusion, empowerment, opportunity and execution excellence
    • Ensure timely, detailed and accurate review of all Corporate Action functions.
    • Ensure full execution of morning and afternoon, intra and end of day controls and checks, with End of Day attestations supplied to team manager.
    • Exhibits flexibility in communication styles to develop effective relationships
    • Effectively partner with operational and service teams to improve service levels and processes to establish J.P. Morgan as a premier service provider.
    • Provide effective team communication, in partnership with the team managers, through regular one-to-ones and team meetings providing information on changes impacting the team, including, but not limited to, market changes, functional moves and procedural / service changes.
  • Innovation: Created an environment that fosters and supports thought leadership, innovation and creative problem solving
    • Challenges assumptions and ‘the way we have always done it’ by taking the lead in removing barriers and obstacles
    • Use creative thinking strategies, techniques and tools to develop new ideas
    • Approaches change with a positive attitude. Articulates how the stages of change can affect individuals and the team           
    • Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and deliver maximum service levels.
    • Leverage: Deliver optimal and key cross-asset solutions that capitalize on the scale of the expanded franchise
    • Actively partner with other functional areas to share ideas, tools and techniques to improve delivery
    • Work effectively across cultures and take advantage of time zones to deliver more effectively to the client
  • Efficiency: Capture efficiency targets through the effective leveraging, streamlining and optimization of our platforms, resources and global footprint
    • Look to streamline work processes, eliminating steps that do not add value to the client           
    • Understand the impact of expenses and manage costs effectively
    • Manage your individual workload to ensure individual, team and departmental deadlines and objectives are met.
Your Background:
  • Results based experience demonstrating strategic and analytical thinking.
  • Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.
  • Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
  • Experience of effective communication both oral and written to management, clients and colleagues
  • Must have Microsoft Office skills: Excel, Word and PowerPoint.
 
Desirables:
  • Relevant degree education preferred, however, non degree candidates with a proven track record in a similar role will be considered.
Req #: 160036123
Location: Edinburgh, SCT GB
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: Pound Sterling (GBP)

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