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Test Customer Service Specialist for Cebu

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

 

JPMorgan Chase began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

 

In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm's retail and wholesale businesses. Currently, it operates in Makati (Philamlife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc 1 Tower).

Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 We have opportunities for Specialist positions in our Customer Service group.

Our Customer Service group provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

We are looking for individuals with a passion for Customer Service with the following skills:

 

Customer Focus
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions
through relationship building


Communication Skills
• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

Problem Solving Skills
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency

• Conduct research as needed

 

Analytical Skills
• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures


Computer Skills
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools

 

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

 

Training Schedule

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

 

Work Schedule

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

 

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

 

 

*This posting is for External applications/ERP referrals only. 

For internal applications, kindly apply directly to the IJP openings posted in JobConnect. 

 

Qualifications:

  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Completed at least 2 years in college or 2-year vocational/certificate course or high school graduate with 1 year relevant work experience
  • At least 12 months in current job and process
  • Latest Performance Management Central (PMC) rating of Meets Expectations.
  • Not within or under the prescriptive period for Suspension
  • Not in any Performance Improvement Plan (PIP)
  • Minimum skills and qualifications should be met as stated in the job posting

 

Req #: 170000137
Location: Cebu, 07 PH
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: Philippine Peso (PHP)

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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

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