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Test II - Customer Service Representative / Telephone B

Job Description

About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. In Asia Pacific, J.P. Morgan operates through 26 offices in 15 countries and has developed its wholesale banking franchise during a history of almost 160 years in the region. More information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 

The Philippines
J.P. Morgan Chase & Co. began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations.  J.P. Morgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.  JPMorgan Chase & Co. is also rapidly expanding its Global Service Center to provide services for the firm's various lines of business and support its customers and clients around the world.

 

Resolve customer issues via systematic input
Must be able to express empathy towards customer perspective and understand diversity
Maintain professionalism under all circumstances
Independently resolve some level of customer issues where policy and procedures are not clear cut
Identifies and communicates opportunities for process improvement.

Has at least finished 2nd year of college or finished a 2-year diploma course
At least 6 months of inbound call center experience is required
At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function
Knowledge of deposit systems and customer information systems
Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents
Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred
Ability to key data at 30 WPM
Must have an intermediate proficiency in answering customer inquiries and providing information
Req #: 170000525
Location: Cebu, 07 PH
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: Philippine Peso (PHP)

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