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Operations Risk/Control Analyst

Job Description

The Operations Risk Analyst conducts proactive analysis to ensure adherence to Sworn Documents and Collections Litigation policy and procedures.  Primary responsibility for this role is management of the Sworn Document inventory for Auto Finance which includes supporting the Document Tracking System (DTS).  Other areas of support will range from monitoring Early Warning Indicator Reporting, QA & QC Metrics as well as ensuring delivery of all required program wellness reports, administrative responsibilities for control management of changes to SD & CL procedures, new document review and approval, as well as Signing Authority monitoring and oversight. Analysts will also partner with the business to ensure seamless integration of new standards and requirements related to Sworn Document and Collections Litigation Consent Order activities.


Core responsibilities include:


·            Enhances the control environment.

·            Assists with the implementation of all change control initiatives.

·            Reviews all new and updated Sworn Document and Collections Litigation procedures.

·            Oversight for implementation of new Sworn Documents and changes to existing documents.  Serves as supporting Librarian for documents.

·            Facilitates the identification, dissemination and implementation of best practices across the organization.

·            Assists in the monitoring of all Consent Order work stream reporting to assess the overall health of work stream team activities.



  • Bachelor’s Degree or equivalent experience is preferred.
  • 3 - 5 years of collections operations, business process improvement, quality or related experience and 1 or more years of coaching and/or performance management experience is required.
  • Working knowledge of relevant collections regulations is required.
  • Prior Auto Finance experience is preferred.
  • Moderate Risk Assessment Skills are required.
  • Excellent communication and listening skills required.
  • Legal or business writing experience is required.
Collections Litigation Qualifications
  • Prior Collections experience preferred.
  • Knowledge of legal processes related to litigation.
  • Excellent verbal and written communications skills.
  • Ability to collaborate with and influence various stakeholders.
  • Prior experience managing teams is preferred.
  • Demonstrated ability to foster an open working environment.
  • Analytical and problem solving skills.
  • Ability to identify trends and improve processes for both the customer and the business.
  • Understanding of regulatory/legal landscape related to collections litigation.
  • Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws.
  • Demonstrated accountability for work processes and the associated risks and controls.
  • Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment


Req #: 160015850_1
Location: Fort Worth, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

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