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Operations Sr Specialist II - Days _ Springfield, MO

Job Description

As an Operations Senior Specialist II, you will be responsible for review and/or reprocessing of monetary adjustment requests according to bank/department policy. Daily review of monetary processes which include adjustments from GUI’s, C3 platform, GCS queues, CM Corrections and Health Checks. Using internal user interface, C3, Excel and other applications to take action on accounts and track/report actions taken.


May interact on a problem-solving basis with peers and team members to modify basic system processes, procedures and accommodate new needs. With coaching and development from supervisor, uses some judgment to develop new reports, generate existing reports and analyze data. Primarily guided by manager and by procedure and policy, determines which variances are elevated to management. Completion of other work related activities at manager’s request. Performs a variety of tasks and recognized as Subject Matter Expert relative to specific functions within department
  • A high school diploma or equivalent is required.
  • 1-2 years banking experience
  • Advanced knowledge of MS Office, especially MS Access and Excel
  • Working knowledge in C3 and First Assist is required
  • Knowledge of Chase Credit Card operations
  • Ability to interpret analytical reports and an ability to identify developmental needs pertaining to report and system results is required
  • Must be able to understand systems and production dynamics
  • Ability to effectively manage multiple tasks with little or no supervision
  • Flexibility in work assignments is expected
  • Proven attention to detail
  • Good customer service skills
Req #: 160021958
Location: Springfield, MO US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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