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Operations Sr Specialist II- Days - Springfiled, MO

Job Description

As an Exception Resolution Services Business Operations Sr Specialist II, you will be responsible for:

·         Review and completion of daily c3 control reports with a high degree of quality and accuracy by identifying appropriate findings and communicating an accurate level of risk throughout the process.

·         Effectively document and communicate findings requiring coaching to Management and ensure written reports are accurate, formatted, and well documented.

·         Find and report gaps in GoTo policy/procedure and participate in filling those gaps.

·         Appropriately assess risk based on daily findings and escalate as required.

·         Analyze data to produce weekly outlier reports and monthly trend reports.

·         Establish and maintain effective partner relationships with Management, Senior Leadership and the internal Audit and Control Team.

·         Participate in assigned projects, targeted reviews and ad hoc reviews with a high degree of quality and accuracy.

  •  Cross-training/other projects requested by management to be able to assist other ERS teams/processes

·         Strong analytical, critical thinking, prioritization, and organizational skills

·         Knowledge of CMS operations, risks, and controls required.

·         Ability to work independently to handle multiple assignments and completing priorities

·         Proactive management of responsibilities to accomplish multiple objectives concurrently

·         Ability to work as a team player

·         Excellent attention to detail and concern for all aspects of the job

·         Ability to evaluate and analyze data from multiple sources in a fast paced environment

·         Adaptable to changing needs & deadlines and remain calm when under pressure

·         Balanced focus on both internal policy and the customer

·         Passionate & knowledgeable about CMS policy/procedure and keeping up on latest changes to policy

·         Strong interpersonal skills to deal effectively with all levels of an organization both internally and externally

·         Excellent verbal and written communication skills

·         Proficiency in C3, Microsoft Excel and PowerPoint

Req #: 160001664
Location: Springfield, MO US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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