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Linux SQL – Applications Support Analyst

Job Description

J.P. Morgan Chase is a leading global financial services firm.  The firm is a leader in investment banking; financial services for consumers and businesses, transaction processing, asset and wealth management, and private equity.  Under the JPMC brand, the firm services millions of customers in the United States and abroad.  This includes many of the world's most prominent corporate, institutional and government clients.
 
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
Job Description:
 
This Brooklyn based role provides the opportunity to be part of the Treasury & CIO Production Management Team in support of global Treasury & Chief Investment Office (CIO) applications. The Production Team is 100% accountable for the applications being available during the required times with interdependencies managed. The team leverages tools to proactively monitor the health of the applications and infrastructure – ensuring processes are running, feeds are processing, jobs and dependencies are being executed, and ensuring all business functionality and support requirements are met.
 
Objectives:
  • Support global Treasury & CIO applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
  • Maintain strong relationships with various other support teams as well as business users
  • Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
  • Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Treasury & CIO production management group.
Responsibilities
  • Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability
  • Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
  • Support application release deployment activities into the production environment
  • Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
  • Develop strong technical expertise in Treasury & CIO technology and associated applications to understand the end to end transaction flows of applications across the production domain
  • Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training
  • Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams and business users and define/track remediation actions to close
  • Participate in ‘permit-to-operate’ reviews on Treasury & CIO aligned applications to ensure application releases meet support criteria before being deployed into the production environment
  • Participate in occasional weekend support and testing around key deployments and business continuity exercises
  • Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support.

  • 2+ years working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
  • Familiarity with the Unix and Windows Operating system and environment
  • Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications.
  • Multi-disciplined technology skills encompassing some or all
  • Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc
  • Database skills (Sybase, Oracle, ,MSQL) including SQL and Stored Procedures
  • Windows skills
  • Experience with application support peripherals a plus
  • Geneos, Autosys
  • Knowledge of java based application development a plus
Preferred Skills:
  • Strong communication skills both written and verbal
  • Self starter with confidence to drive issues through to completion in highly pressured environment
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
Req #: 160025081
Location: Brooklyn, NY US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

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