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CIB - Treasury Services - Global Change Readiness Lead -Treasury Services Change Readiness – VP/ED - London or Bournemouth
About J.P. Morgan
J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients' needs, anywhere in the world. We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day. This is why we are one of the most respected financial institutions in the world - and why we can offer you an outstanding career.
Global Change Readiness perform impact analysis to identify changes affecting clients and employees in order to determine appropriate readiness requirements and plans, including communications and training. The core responsibilities of this position include:
Lead, enhance, communicate and execute the Global Change Readiness Strategy achieving improved global client satisfaction
Lead, enhance, communicate and execute the Client Outlook strategy for 2016 and beyond
People Management (Remote Management including full responsibility for all aspects of the Staff Development Cycle – up to 10 staff)
Produce change readiness plans that will be the base document to define roles, responsibilities, deliverables, and milestones
Provide ongoing management of projects and maintenance of the change readiness plans, activities, and other reporting documentation
Coordinate mass multi-media client communication projects encompassing print, email, and Web
Create and maintain internal and client-facing websites
Produce and distribute client-facing email communications
Track and report user metrics of email messages and websites
Produce change readiness plans that will be the base document to define roles, responsibilities, deliverables, and milestone
Communicate relevant project status, including appropriate escalation
Offer constructive options to ensure projects track to original expectations
Function as an escalation point to keep all parties aware of overall project impact, and facilitate decisions in a timely manner
Define, develop and execute internal and client communications
This is accomplished through:
Building a global strategic approach for managing client impacting change across the Firm’s client base using TS Products and an approach to proactively manage cross-CIB change impacting TS Top Clients.
Development of close working partnerships with Product Management, Operations, Business Banking, Commercial Bank, Technology, Sales, Client Service & Implementation ensuring all client impacting change is captured and clearly communicated
Development and execution of approach documents and other project deliverables within established project timelines Management and facilitation of the review and approval process on communications by product and market segment owners
Manage Technology budget and recommend CTB investments to meet strategic goals. Oversee governance of CTB decision-making.
Facilitate meetings for annual and budget planning purposes to gain agreement on change readiness deliverables
Creation and management of mid-term project plans
Print and digital graphic design
Processing client contact data
Skills & Qualifications
Demonstrated People Management skills
Demonstrated TS Product knowledge
International Banking knowledge or experience in banking outside the United States
Experience in leading change management activities, including communication and training
Extensive experience in project management discipline and techniques
Ability to lead and motivate cross-functional, highly-matrixed teams and interact with all levels
Ability to be flexible, follow tight deadlines, organize and prioritize work
Strong verbal and writing skills
Ability to work within a content management system
Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill
open positions. In addition, the information you
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan
be responsible for any related fees,
from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for
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