The qualified candidate will provide leadership and direction to a team of underwriting professionals. You will monitor workflow and ensure compliance within the team to Chase policy and procedure. The Home Equity UW Supervisor will be responsible for team performance as it pertains to loan quality, productivity, and expected turn times. You will be responsible for empowering your staff by providing them tools and the training necessary to ensure they can excel in their jobs. You will manage productivity and efficiency of the team via reporting, system reviews, and management of work queues based on capacity and volumes. You and your staff will be required to interact with other internal and external parties as needed to achieve the highest quality and level of customer satisfaction.
The Home Equity UW Supervisor will lead and manage staff that provides quality loan decisions. The Home Equity UW Supervisor is responsible for supporting the team’s compliance with established lending policies and procedures, risk assessment, and providing guidance to the team in reviewing credit, collateral, and borrower qualifications. The Supervisor and staff members may interact with other internal and external parties such as Customers, Customer Assistant Specialists, Operations and Sales Partners, Quality Assurance and investors or government agencies as needed.
Principal Duties and Responsibilities
Manage performance of team through proactive coaching, training and supporting employee development
Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision
Supervise a team of employees by monitoring workflow and ensuring compliance with Chase policy and procedure
Maximize productivity and efficiency of the team by monitoring and managing work queues, assigning and adjusting workflow as volume dictates
Manage team performance related to service delivery, quality expectations and productivity benchmarks
Recommend personnel actions such as hiring, training, terminations, promotions, transfers, disciplinary and salary actions
Acts as primary interface with internal and external clients such as high level brokers, Account Executives and Regional Sales Managers.
Accept inquiry calls from sales/brokers regarding potential application scenarios
Serves as customer advocate to determine the best way to meet the needs of the customer, broker and sales
Knowledge and Experience:
Three years of Underwriting or equivalent experience in the Mortgage Industry
Prior management or supervisory experience preferred
College degree preferred
Excellent analytical and decision making skills
Excellent written and verbal communication skills
Ability to articulate decisions and discuss options with confidence
Comprehensive appraisal knowledge required
Strong customer service background
Maintains a comprehensive knowledge of Residential Mortgage Credit and Collateral Underwriting
Subject matter expert with regard to specialized systems and processes
Possesses excellent verbal and written communication skills
Provides supportive feedback in a manner that helps foster a positive work environment while leading the team towards a common goal
Provides excellent customer service to internal business partners and external customers
Follows and implements detailed procedures and ensures accuracy in documentation and data
Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture
Exercises discipline and resolves conflict fairly and constructively
Demonstrates an ability to analyze risk and recommend an informed course of action
Addresses, reviews and resolves internal and external party issues/complaint
The firm invites all interested and qualified candidates to apply for employment opportunities.