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Home Equity Underwriting Supervisor (Mortgage Banking) - Phoenix AZ

Job Description

Position Summary

The qualified candidate will provide leadership and direction to a team of underwriting professionals. You will monitor workflow and ensure compliance within the team to Chase policy and procedure. The Home Equity UW Supervisor will be responsible for team performance as it pertains to loan quality, productivity, and expected turn times.  You will be responsible for empowering your staff by providing them tools and the training necessary to ensure they can excel in their jobs.  You will manage productivity and efficiency of the team via reporting, system reviews, and management of work queues based on capacity and volumes. You and your staff will be required to interact with other internal and external parties as needed to achieve the highest quality and level of customer satisfaction.


Business Description

The Home Equity UW Supervisor will lead and manage staff that provides quality loan decisions.  The Home Equity UW Supervisor is responsible for supporting the team’s compliance with established lending policies and procedures, risk assessment, and providing guidance to the team in reviewing credit, collateral, and borrower qualifications.  The Supervisor and staff members may interact with other internal and external parties such as Customers, Customer Assistant Specialists, Operations and Sales Partners, Quality Assurance and investors or government agencies as needed.


Principal Duties and Responsibilities

Manage performance of team through proactive coaching, training and supporting employee development

Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision

Supervise a team of employees by monitoring workflow and ensuring compliance with Chase policy and procedure

Maximize productivity and efficiency of the team by monitoring and managing work queues, assigning and adjusting workflow as volume dictates

Manage team performance related to service delivery, quality expectations and productivity benchmarks

Recommend personnel actions such as hiring, training, terminations, promotions, transfers, disciplinary and salary actions

Acts as primary interface with internal and external clients such as high level brokers, Account Executives and Regional Sales Managers.

Accept inquiry calls from sales/brokers regarding potential application scenarios

Serves as customer advocate to determine the best way to meet the needs of the customer, broker and sales


This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.  As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.  Note that any felony conviction within the last seven years will disqualify you from consideration for this position.  Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.  
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.   As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.  
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm.  Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase.  Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting.  Further information about NMLS and registration requirements of registration can be found at:

Knowledge and Experience:

Three years of Underwriting or equivalent experience in the Mortgage Industry

Prior management or supervisory experience preferred

College degree preferred

Excellent analytical and decision making skills

Excellent written and verbal communication skills

Ability to articulate decisions and discuss options with confidence

Comprehensive appraisal knowledge required

Strong customer service background


Core Competencies:

Maintains a comprehensive knowledge of Residential Mortgage Credit and Collateral Underwriting

Subject matter expert with regard to specialized systems and processes

Possesses excellent verbal and written communication skills

Provides supportive feedback in a manner that helps foster a positive work environment while leading the team towards a common goal

Provides excellent customer service to internal business partners and external customers

Follows and implements detailed procedures and ensures accuracy in documentation and data

Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture

Exercises discipline and resolves conflict fairly and constructively

Demonstrates an ability to analyze risk and recommend an informed course of action

Addresses, reviews and resolves internal and external party issues/complaint



Req #: 160023156
Location: Phoenix, AZ US
Job Category: Credit
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

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