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Operations Supervisor - Auto Finance (Booking/Funding) - Fort Worth, TX

Job Description


The Operations Supervisor is responsible for the processing of auto lease and loan contracts received from the Chase Auto Finance (CAF) indirect dealer network.  The processing team verifies contracts and ancillary contract documents to ensure they are prepared and executed in accordance with CAF Originations verification and corrective action guidelines, CAF pricing, and CAF Credit Risk Policy.


The Operations Supervisor will interact directly with CAF dealers, Credit Analysts, and Legal & Compliance Team.  He/She is required to ensure that processing staff apply CAF Originations verification and corrective action guidelines [CAM], and partner with internal resources to resolve issues not directly addressed in the CAM. The Operations Supervisor must meet the following objectives:


  • Promote employee retention, internal mobility and diversity
  • Monitor standards for and develop staff – monitor key performance indicators and provide staff coaching
  • Solicit feedback from both CAF team, service partners, and dealers to identify improvement opportunities of the dedicated team
  • Ensure the regional team achieves Quality Assurance / Quality Control goals.
  • Provide outstanding service to dealers. Dealer survey results will be used to measure overall success.



  • Two (2) years loan processing or related operational managerial experience
  • In-depth knowledge of auto leasing and/or auto servicing is preferred  
  • Proven interpersonal, team-orientated skills
  • Experience in production, client services, project and risk management
  • Broad knowledge of the JPMorgan Chase organizational structure
  • Ability to communicate with department managers to facilitate operational process changes and understand impacts
  • College Degree preferred


Req #: 160040847
Location: Fort Worth, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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