The New Customer Engagement team includes operational functions core to the on-boarding of new customers into the Card Services and Retail Telephone banking businesses. The successful candidate will be part of the Analytics and Reporting team required to implement innovative on-boarding strategies to improve customer satisfaction, engagement and loyalty with nearly 250,000 customers who starting using our Consumer products every month.
As a Analysis/Reporting Manager, you will be providing technical, analytical, and reporting support for New Customer Engagement area. This role will integrate data from source systems into standardized data models and flows to be utilized within the business through multiple interfaces. These interfaces can range from standard flat reports to interactive Business Intelligence tools used by varying levels in the business.
Key responsibilities include, but are not limited to;
§ Data mapping from source systems
§ Building data views and extracts inclusive of landing and preparing data for reporting or predictive modeling
§ Automation of manual processes
§ Providing direction and overall technology leadership to members on the team
§ Oversee the creation of Adhoc and Production data and reporting for New Customer Engagement
§ Ensure all documentation is updated on data files
§ Lead efforts targeted to improve operational performance reporting
§ Develop and maintain effective working relationships with operational leaders and partners both internal and external to Lending Services
§ Partner with IT on the design and development of the data environments required to support the business
§ Minimum of 5 years business data analysis experience, business system planning, consulting and design, and data processing
§ Strong knowledge of SQL programming and relational database design
§ Experience with Business Intelligence platforms, SQL Server Reporting Services (SSRS) preferred
§ Experience in data analysis, developing trend and comparison reporting
§ Experience with designing and developing Executive dashboards and KPI scorecards
§ Experience with Hadoop and Cognos a plus
Business Acumen & Domain Knowledge
§ Familiarity with Consumer Banking (Credit Cards, Retail Banking, Mortgage, Student & Auto Loans) products and business processes
§ Familiarity with Contact Center CRM and Operations management
Executing for Results
§ Ability to lead high performance teams
§ Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
§ Self-starter, extremely organized and detailed-oriented with strong commitment to accuracy
§ Bachelor's degree, master's degree in quantitative field preferred
§ Proficient in MS Word, Excel, Access, and PowerPoint
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.