Incumbents manage team of typically 10-20 employees and provide day-to-day coordination of a medium segment of the Bank’s internal operations activities. Incumbents have developed a degree of professional knowledge and are continuing to develop expertise and management skills. Reviews & recommends new methods & procedures to make daily operations efficient. Resolves the more complex problems. Accountable for budget management. Typically reports to Division Leader.· Provides guidance to team members. Ensures that the operations area managed is adequately staffed and that all personnel are trained and reviewed. Ability to coach and develop others is essential.· Demonstrated leadership experience is strongly preferred.· Ability to communicate (written and oral) and interact effectively at all levels of the organization. Internal Customer interaction may be extensive, may work with many customers with little direct supervision.· BA/BS or Equivalent experience is preferred. Typically requires 2+ years supervisory or processional experience in an operations environment. Strong Customer Focus/Skills required.· Exempt
Demonstrated proven experience in the following:· Leadership· People Management· Operational Excellence· Business Control· Customer Experience· Project Delivery· Expense and Revenue Management· Procedural Writing· Decision Making· Ability to Manage Team members in a high paced production environment· Organization skills· Ability to meet deadlines· Detail oriented· Ability to handle multiple tasks· Flexible in a multi functional operations environment· Effective communication skills· Manage the performance for adherence to quality goals and standards
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
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