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Operations Team Leader

Job Description


Incumbents manage team of typically 10-20 employees and provide day-to-day coordination of a medium segment of the Bank’s internal operations activities.  Incumbents have developed a degree of professional knowledge and are continuing to develop expertise and management skills.  Reviews & recommends new methods & procedures to make daily operations efficient.   Resolves the more complex problems.  Accountable for budget management.  Typically reports to Division Leader.
·       Provides guidance to team members.  Ensures that the operations area managed is adequately staffed and that all personnel are trained and reviewed.  Ability to coach and develop others is essential.
·       Demonstrated leadership experience is strongly preferred.
·       Ability to communicate (written and oral) and interact effectively at all levels of the organization.  Internal Customer interaction may be extensive, may work with many customers with little direct supervision.
·       BA/BS or Equivalent experience is preferred. Typically requires 2+ years supervisory or processional experience in an operations environment.  Strong Customer Focus/Skills required.
·       Exempt
Demonstrated proven experience in the following:
·       Leadership
·       People Management
·       Operational Excellence
·       Business Control
·       Customer Experience
·       Project Delivery
·       Expense and Revenue Management
·       Procedural Writing
·       Decision Making
·       Ability to Manage Team members in a high paced production environment
·       Organization skills
·       Ability to meet deadlines
·       Detail oriented
·       Ability to handle multiple tasks
·       Flexible in a multi functional operations environment
·       Effective communication skills
·       Manage the performance for adherence to quality goals and standards
Req #: 160036097
Location: Wilmington, DE US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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