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Ops Risk/Control Analyst II

Job Description

Job Description – 602 Ops Risk and Control Anayst II



This position will support processes within the Business Controls Support (BCS) Team who support Fraud, Disputes, Claims, KYC and FCOI.  The BCS processes and special project work is designed to ensure that risk are adequately managed and the area is functioning within established policies and guidelines, operations are efficient, and there is adequate monitoring and reporting of the risks.  The role includes the facilitation / management of the BCS Issue Forum database, execution of the process and assisting with daily recurring and adhoc reporting as needed. Additionally, this role will include supporting other reporting processes owned by the BCS team and utilized by the business for issue and action plan management. 




  1. Manage day to day operation of the BCS Issue Forum process. Including but not limited to data / issue gathering, tracking of issue assessments from business, reporting, facilitation of meetings and training of new business contacts as needed.
  2. Manage day to day “run the engine” type of reporting tasks (i.e., Daily Issue Life Cycle reporting, MBR) as well as adhoc reporting requests.
  3. Quality assess controls provided by Business in response to Issue Forum assessments, in light of known business risks, and develop recommendations to strengthen internal controls and improve operational efficiency. 
  4. Communicate effectively with employees in various levels and departments, as well as in different forums (meetings, conference calls, etc.).
  5. Participate on task forces and special projects as assigned (low to medium risk changes) to assist the business in developing appropriate internal control systems or to monitor significant changes in control systems.
  6. Assist in development and training of other team members as appropriate; act as a mentor.
  7. Build knowledge of new products or functions within the businesses supported in order to implement necessary enhancements/improvements in various support processes provided by this team.


  • Bachelor degree with major in accounting, finance or economics, business administration, or information systems, or a related field.
  • 7+ years of experience in financial services, audit, or consulting.
  • Strong understanding and experience with Operation Risk Management, and risk and control assessments.
  • Strong Microsoft Office experience / skills; specifically Excel / Power Point
  • Action oriented with a focus on results, display strong analytical skills, is able to assess and clearly articulate complex ideas and possess creativity.
  • Strong facilitation, negotiation skills and project management
  • Professional certifications such as CPA, CBA, Series 7, or CISA are a plus.
  • Internal operational reviews may require travel to the various site locations. 





Req #: 160039835
Location: Wilmington, DE US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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