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Business Operations Manager

Job Description

The Business Operations Manager is a member of the Communications and Translation team, which serves the full spectrum of Chase’s Consumer and Community Bank (CCB) operations. This team’s mission includes improving customers’ experiences with Chase by ensuring that all servicing communications are clear, consistent, credible, and reflect the company’s brand through language and tone of voice. This mission to improve customers’ experience also extends to evaluating when and what servicing communications are appropriate and which mechanisms and channels should be used to deliver them.

The Business Operations Manager will focus on supporting the end-to-end Communication process across CCB Operations, as directed by the Center of Excellence, to ensure adherence to the policy and control guidance as defined by the CCB Operations Letters Control Program. The desired candidate must thrive in a fast-paced environment and will be responsible for leading and executing flawlessly against key strategic initiatives and managing complex cross-business projects.



  • 7-10 years of program/project or process management experience
  • Ability to lead and motivate cross-functional teams, work collaboratively with key stakeholders and interface effectively with all levels, including senior management
  • Ability to be flexible, follow tight deadlines, organize and prioritize work Very comfortable with MS suite of products: MS Word, Excel, MS Project, Access, Power Point, and Visio
  • Strong working knowledge and diversified experience in bank policies, procedures, and operations
  • Strong oral and written communication skills and effective time-management, organizational, and leadership competencies
  • Possess ability to build and maintain rapport with customers, colleagues, peers, and other departments
  • Operations experience preferred
Req #: 160032359
Location: Wilmington, DE US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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