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Process Improvement Manager - Mortgage Banking - Phoenix AZ

Job Description

Position Summary

The Vendor Process Improvement Manager  is responsible for defining and leading the development of new strategies, process engineering and supporting risk management framework.  The focus for this manager will be on partnering with our

Operation Sites, Sales Partners and Vendors to improve efficiencies and customer experience throughout the process.  This manager will identify process and technology solutions geared toward delivering quality loans and customer experience.  Manager will close

process gaps in  CLOSR and MX system, recommend and guide system and process solutions. In addition, facilitating Business Process Reengineering (BPR) efforts and engaging stakeholder organizations to fully define the processes, business rules, and relationships that drive a great Vendor Management experience. The Manager will deliver innovative solutions and  business process improvement.   He/She will also create and lead the strategic business vision for Vendor Management while collaborating with Sales and Operational fulfillment teams.  

The Manager will provide direction to operation teams regarding process improvement and resource allocation.   Manager will close process gaps and guide and implement system and process solutions.


Business Description

Retail and Consumer Direct Mortgage Channels are highly focused on Customer Experience.  This manager will play a critical role  in defining process, vendor and technology changes that are innovative and support a great customer experience. This manager

must collaborate with our fulfillment centers and sales partners across the country as well as our vendor relationships to bring about process and  technology changes that will improve efficiencies and overall customer experience.  The Mortgage Banking Organization

will highly depend on this individual to bring innovative solutions to the table and implement with Sales, Operations and Vendors.


Principal Duties and Responsibilities

Develop and deploy new vendor strategies that meet efficiency and effectiveness targets and comply with all agency and governmental regulations.

Own and lead the development, prioritization and management of strategies targeted at improving centricity and cost effectiveness of underwriting.

Define workflow design. Define, develop and present strategies that communicate opportunities, alternatives, and proposed solutions to executive

sponsors and Sr. leadership. Develop strategies through opportunity sizing, competitive benchmarking and feasibility studies Identify new opportunities and provide hands on approach to ensuring the attainment of set targets. Collaborate across the organization to build strategic relationships and achieve common objectives.

Lead strategic initiatives in support of increased productivity.

Knowledge and Experience

At least 15 years’ Mortgage industry experience.

At least 7 years’ experience in decision making and project management experience.

At Least 5 years’ demonstrated success in managing workflow design, developing procedures, and managing change.

Preferred 5 years’ experience in process design and re-engineering of large work streams.

Preferred 5 years’ experience outsourcing large scale mortgage credit work streams.

Preferred 5 years’ experience utilizing process improvement methodologies (e.g. Six Sigma, LEAN)

Lending Authority and/or participation on bank Credit Committees– in excess of 3M

Experience developing and collecting data to support performance metrics.

Bachelor’s degree required

Prior experience in Credit Policy, Underwriting or Operations leadership required.

PMP or PMI Certification preferred.

Demonstrated outsourcing experience

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Demonstrated high energy and drive with a high degree of personal accountability.

Functions well in ambiguity, while taking the initiative to create positive change through innovation

Demonstrated track record of achieving results with available resources and with quality

Proven ability to manage multiple projects and the flexibility to adapt to changing priorities.


Core Competencies

Strategic thinker – Ability to think strategically leading to development of winning strategies by leveraging technical and business systems to deliver unparalleled production results.

Strong Communication Skills – Ability to communicate well within all levels in the organization and articulate strategic vision; present new strategy proposals for approval and funding.

Planning and Organizing – Ability to plan, organize and manage development and deployment of new underwriting strategies that are innovative, competitive and responsible.

Sound Judgment and Problem Solving – Ability to make sound decisions to solve problems while being able to coach and develop the team involved in the creation, communication and implementation of innovative underwriting strategies.

Strong Interpersonal skills – Ability to build and maintain positive working relationship with other members of the organization and demonstrates integrity, trust and strong ethical judgment.

Collaboration - Ability to engage others and work as a part of a team to achieve common goals through consensus building

Organizational Management - Ability to plan and manage multiple strategic projects, effectively identify priorities, drive results and persevere through problems

Problem Solving - Ability to analyze environment and recommend strategic solutions

Business Acumen - Demonstrate an understanding of policy, procedure, workflow processes, controls, and industry business practices ; strong financial management discipline

Req #: 160044626
Location: Phoenix, AZ US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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