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Due Diligence Specialist - Business Banking - Houston, TX

Job Description

Business Banking serves the banking needs of businesses with $.5 million to $20 million in revenue. The Central Enhanced Due Diligence Center in Business Banking will fulfill Enhanced Due Diligence requests for pended applications.  Business Banking is looking for Due-diligence Specialists that with focus on Enhanced Due Diligence, client experience and risk management.  This phone-based platform could expand to support deposit account opening and possible uplifting of missing customer data for existing high risk customers within the high risk portfolio.
  • Proactively follow-up with customers via telephone on all Enhanced Due Diligence identified applications for Business Sales Specialists, Branch staff and possibly Business Relationship Managers to gather data to complete the Due Diligence required.
  • Deliver an excellent client experience throughout the Enhanced Due Diligence application and fulfillment process: fact gathering consultation, complete & accurate application process, effective coordination with KYC Operations group for bank/do not bank decision, and timely account opening if risk is tolerable.
  • Use knowledge of business, finance, banking, and risk management to identify, collect and update KYC data elements in a way that best serves the client while still working within risk parameters that protect the bank.
  • Work directly with client to complete the pended application and fulfillment process, ensuring all necessary due diligence is included and complete.  Complete the Enhanced Due Diligence information in Customer Assist followed by a notification of the completion to the KYC Operations group.
  • Clearly communicate the outcome of the risk decision to the customer in terms of Chase’s agreement to open the account.
  • Support deposit account opening process for pended applications as required by Risk Management.
  • Protect the firm by following sound risk management protocols and adhering to regulatory requirements, and risk protocols.
  • Provide feedback to the KYC Central Enhanced Due Diligence Manager to improve the overall pend process. 

  • 1 to 3 years experience in customer interaction based banking.  Phone based customer interaction and Business Banking experience is preferred.
  • Bachelor’s degree in Finance or related field preferred.
  • Strong verbal (phone and in person) and written communication skills
  • Validate and probe for facts with individuals at all levels, internally and externally. 
  • Ability to understand and recognize business risk across various industries and business types.
  • Detail oriented and able to work effectively in a team environment, while assuming individual responsibility.  Self starter, independent thinker and self reliant.
  • Ability to build relationships with clients and internal partners to ensure successful completion of Enhanced Due Diligence transactions.
  • Ability to recognize an issue or problem to escalate. 
  • Effective time management and prioritization skills to achieve business objectives.
  • Demonstrated ability to follow through on tasks at hand through completion while balancing personal goals and interest of the firm.
  • Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
  • Strong PC technical skills and proficiency in Microsoft Office Suite
Req #: 160039319
Location: Houston, TX US
Job Category: Relationship Management/Sales
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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