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MB Processing Senior Team Mgr

Job Description

The MB Processing Senior Team Manager is responsible for managing multiple  (up to 3 - 5) operations teams and are responsible for all aspects of the loan processing function of these teams. They provide leadership, guidance and support to Team Managers. A MB Processing Sr Team Manager ensures administrative and operational compliance with regulatory requirements and JPMorgan Chase policies and procedures related to loan processes.
Operations teams are located nationwide which handle the processing and closing of mortgage applications generated by the sales teams.  Operations works to build functional excellence by delivering consistent customer and sales team support throughout the loan process with a focus on the customer experience and internal business controls.
  • You will manage, coordinate, and direct the daily operation of several loan processor teams. Management responsibilities include, but are not limited to, reviewing daily production metrics, discussing expectations of operations, underwriting and origination partners, review weekly pipeline management results with their teams.
  • Frequent and pro-active discussions with functional partners on business strategies and performance. Management of actions plans, working with various levels of loan origination leadership to understand business needs. Ownership of monthly funding forecasts and funding results, in conjunction with operations and origination leadership, will be required.
  • Team Manager, with peers, will identify load balancing needs across teams. This includes ensuring staff adjustments are made to support volume changes.
  • A Sr. Team Manager will coach their Team Managers to improve team production and ensure that subordinates are provided with the appropriate tools to successfully execute their responsibilities by daily on-the-floor management and inspection of Chase Pipeline Prioritization System (PPS).  A Sr. Team Manager will drive productivity by ensuring utilization of the PPS down to the Processor level, strict management of tasks by instituting structure and daily behavioral habits A Sr Team Manager will develop the skills of subordinates through regular performance management meetings discussing goal-setting, delegation, training, counseling, achievement of established performance goals, reinforce training and ensure understanding of policies and procedures. They will document performance results, recommend and execute disciplinary action when required.
  • Through effective problem identification and development of alternate solutions, A Sr Team Manager will assist with customer service issues and customer complaints, address escalated issues from Team Managers and coordinate appropriate decisions in order to resolve concerns. A Sr Team Manager is an example of customer focused direction, leadership and expertise to functional subordinates.
  • A Sr Team Manager will monitor adherence to prescribed customer satisfaction, cycle times, productivity goals, and pipeline management relating to loan processing. They are accountable for all quality results within their team (loan quality, call monitoring, etc.).
  • A Sr Team Manager will participate in various projects and feedback sessions to positively impact workflow, policies and procedures, system enhancements, etc.
  • A successful Sr. Team Manager will have proven and sustained performance driven by a high concentration of floor presence.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report,information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.


In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS or reregister and move your previous registration to JPMorgan Chase's registration rolls. Your continued employment in this position with JPMorgan Chase is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment with the firm.


Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and the requirements of registration can be found at:

  • People Leadership - Models and provides direction by coaching and developing others at all levels, to foster long-term learning and development based on effective leadership and process expertise.
  • Collaboration – Operate in an environment where we will partner with each other to do what’s best for our customer
  • Delivering Results – Strive to set and understand goals and work to reach short-term  goals and support long-term strategy.
  • Communication -  Share information, concepts and opinions with others that results in clear understanding and desired outcome.  Also, the ability to answer complex inquiries, provide information, consult with customers and manage difficult customer interactions.
  • Strong working knowledge of mortgage originations, specifically mortgage operations.
  • Minimum 6 - 8 years experience in mortgage loan processing/closing (conventional and government; purchase and refinance) strongly preferred.
  • Minimum 4 years experience in loan production administration, prior supervisory experience strongly preferred
  • Bachelor's Degree in Business or a discipline related to the duties of the position preferred.
  • Proven ability to lead, coach, and mentor at all position levels
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Strong PC skills, including Excel, Word, Loan Origination Systems a plus, etc.
  • Solid knowledge of Federal and State regulatory policies and procedures.
  • Knowledge of FNMA, FHLMC and Government guidelines.
Req #: 160043096
Location: Lewisville, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 500 US Dollar (USD)

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