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Executive Office Research Specialist II - MBEO - Columbus, OH

Job Description

As a Home Lending Executive Office Research Analyst you will:
  • 3 years Mortgage Originations Experience - operations, policies and procedures, investor, legal and compliance guidelines.
  • Advanced knowledge of PC software (such as MS Word, Excel and Access).
  • Ability to work with originations systems, as well as accurately analyze information from the system (examples include MSP, DRI, I-Vault, CCW/Workflow).
  • Superior customer service and communication skills, which include telephone, written, and interpersonal.
  • Education: college degree preferred.
  • Excellent problem solving and analytical skills to identify opportunities for improvement, as well as improve customer satisfaction.
  • Excellent time management and organizational skills with the ability to maintain detailed records.
  • Ability to work effectively with peers and various levels of management.
  • Demonstration of the Chase Values and Brand Promise attributes.
  • Must possess superior writing and editing skills
  • Must possess good judgment and decision making skills; ability to work independently with limited supervision.
  • MSP and/or VLS experience preferred.
  • 1 to 3 years Mortgage Servicing experience - operations, policies and procedures, investor, legal and compliance guidelines.
  • Advanced knowledge of PC software (such as MS Word and Excel).
  • Ability to work with Servicing systems, as well as accurately analyze information from the system (examples include MSP, DRI, I-Vault, CCW/Workflow, Fortracs).
  • Superior customer service and communication skills, which include telephone, written, and interpersonal.
  • College degree preferred but not required.
Req #: 160026339
Location: Columbus, OH US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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