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Business Operations & Controls Manager -CCB Data Management

Job Description

This position is a Process and Controls Manager in support of the Consumer and Community Banking (CCB) Data Management organization. This role includes managing the CCB Data Management controls process and analyzing, initiating and maintaining process documentation. Candidates must be detail oriented, possess strong writing and editing skills, be able to execute the detailed tasks associated with a controls plan, work and track multiple projects concurrently, manage to tight deadlines and have proven successful in working in a fast-paced project environment.  This role will also assist Risk and Controls to develop appropriate control points and suggest mitigation strategies, maintain all process documentation in iGrafix tool, and assist Policy and Procedures Lead to ensure procedures are accurate and current.
The core responsibilities of this position include: 
  • Demonstrated dynamic RCSA management skills and ability to drive Corporate RCSA standards in a consistent fashion throughout partnering LOB or CCB Support Function
  • Significantly skilled in RCSA testing cycle (planning, interviewing, analysis, walkthroughs, communications, etc.) including the ability to supervise controls reviews and review the work of others within organization.
  • Takes initiative and independently manage complex projects and apply advanced knowledge of risk and control concepts and how to apply to business processes
  • Critically evaluates, interprets and synthesizes results to identify and summarize risk themes, in addition to preparation for senior management reporting for control functions and Risk Committee as appropriate
  • Work with the Business Controls Group in coordinating oversight of controls management and documenting key control points within the Data Management organization
  • Assist Business Controls Group with testing on critical controls as per the Phoenix Control Substantiation Assessment and coordinate responses from CCB Data Management. 
  • Gather evidence of process compliance and controls
  • Document Process Mapping Flows to ensure the controls self assessment (CSA) reflects relevant risks and controls
  • Assist with root-cause analysis of any control / operational issues with follow up of preventive actions & process changes
  • Track control gap remediation plans (Phoenix Action Plan Activities)
  • Track action plans solving control gaps for CCB Data Management
  • Conduct end-to-end process deep dive reviews ensuring procedures are current, accurate and fully negate operational or business risk.


  • Requires 5  years of experience with Operations Controls or Audit background
  • Requires experience with documenting key processes and controls. Process modeling experience
  • Must be able to effectively prioritize projects and demonstrate delivery against multiple objectives
  • Strong analytical skills to assess and determine key issues within the context of business processes. Able to identify issues at varying levels from specific control failures to strategic or structural business issues
  • Strong interpersonal skills, particularly presentation of data, influencing and negotiation; able to establish and maintain credibility with leadership 
  • Experience with Business Tools such as Visio, Microsoft suite of Tools is required and iGrafix is preferred
  • Familiar with Data Management Concepts, a plus
Req #: 160034378
Location: Chicago, IL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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