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As a Loan Transfer Research analyst, you will be responsible for researching, organizing and investigating the daily correspondence received from various internal partners, and various seller/servicer transactions within Loan Transfers. You will handle resolving complex issues, exception items, and ensuring all requests are handled and responded to daily. You will serve as the liaison in-between loan transfers and seller/servicers to research pending requesting on transferred to and from Chase. You will be responsible for establishing relationships with Default, Customer Care, and Payment Processing etc to communicate effectively within these various departments to resolve issues.
Key emphasis shall be placed on strong research skills, ability to organize and prioritize workload, and excellent decision making skills are crucial.
Research and respond to daily email and Customer Care Workbench requests
Responding to escalated e-mails, quality control, auditing, and special projects
Perform system and process/procedural testing as needed
Work with management and additional loan transfers teams to establish communication and contacts to better assist research issues.
1 to 3 years mortgage/or related servicing experience required
Bachelor's degree required or equivalent work experience
MSP and CCW systems experience is required
Passport, COLD (On-Demand) and VLS system experience preferred
Understanding of escrow, and corporate advances preferred
Strong analytical/problem solving experience, with the ability to successfully resolve complex problems and issues.
Detail-oriented and hands-on self-starter with a strong sense of urgency
Ability to maintain flexibility and multi-task in a fast-paced environment with frequently changing priorities
Ability to meet deadlines, work independently and have strong organizational skills.
Strong written and oral communications skills
Strong interpersonal skills, with the ability to effectively and professionally communicate with internal and external partners
Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill
open positions. In addition, the information you
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan
be responsible for any related fees,
from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for
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