Executive Office resolves customer issues escalated to the CEO and other members of Senior Management along with issues escalated externally to regulators such as the Office of the Comptroller of the Currency or Consumer Financial Protection Bureau.
This full time position is responsible for managing, investigating and responding to a high
volume of sensitive, complex customer concerns via phone. This position is also responsible for partnering with various companywide departments to resolve these issues along with tracking case information in a complaint database.
Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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