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Executive Office Sr Specialist I - Houston, TX

Job Description

Executive Office resolves customer issues escalated to the CEO and other members of Senior Management along with issues escalated externally to regulators such as the Office of the Comptroller of the Currency or Consumer Financial Protection Bureau.

 

This full time position is responsible for managing, investigating and responding to a high

volume of sensitive, complex customer concerns via phone. This position is also responsible for partnering with various companywide departments to resolve these issues along with tracking case information in a complaint database.

 

Major Functions:

  • Handles customer issues appropriately and serves as the customers' advocate: interacts with customers in a warm, helpful manner to maintain credibility and rapport.
  • Applies appropriate tools available to handle customer needs and resolve issues in a timely manner.
  • Documents information appropriately as required by Executive Office processes and procedures (data input and reporting).
  • Communicates professionally with customers and with all lines of businesses across all regions.
  • Takes initiative to become and remain knowledgeable about the company's continually changing products and services.
  • On occasion handles other duties and projects as assigned by Unit Manager or Management Team.
 

- Qualifications:

  • Minimum of five years customer service experience Customer-centric Focus Strong verbal and written communication skills
  • Strong time management skills - must be able to multi-task
  • Strong problem solving skills
  • Detail oriented
  • In depth knowledge of Chase products and services
  • Flexible and able to adapt to changing environment and goals
  • Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc…)
Req #: 160044649
Location: Houston, TX US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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