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Transaction Processing Sr. Specialist I (Payments) - Auto Finance - Fort Worth, TX

Job Description

As a Transaction Processing Sr Specialist I, you will perform monetary and non-monetary transactions on auto loan and lease accounts.  This may include consumer payments and payoffs, citations and property tax payments.  You will be responsible for meeting production standards for incoming requests and adherence to established service level agreements.   You may interact extensively with external customers, dealerships, state and county offices, and business partners to identify, research, and resolve issues of various complexities.
  • 2+ years in auto loan/leasing industry or municipality operations strongly preferred
  • Knowledge of Chase Auto Finance Servicing systems a plus (ALA, VLS, CALS, Recovery One, QUEST, iCAF)
  • Moderate knowledge of MS Excel and Access preferred
  • Core banking operations experiences is a plus (Check Research, Account Maintenance, Retail Banking)

  • Customer service experience in related field

  • Maintain and comply with applicable procedures, policies, and contractual obligations as they pertain to the process
  • Ability to follow complex methods and procedures in diverse routine and non-routine tasks
  • Strong sense of ownership

  • Excellent initiative

  • Excellent verbal and written skills as position will require outbound calls/letter preparation

  • Strong organizational skills

  • Ability to work and prioritize in a fast paced environment

  • Proficiency in verifying the completeness of data, entering data according to a specified format and preparing production reports  

Req #: 160045997
Location: Fort Worth, TX US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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