Beginning on Friday, May 15 at 6:00 p.m. ET/ 11:00 p.m. BST/ May 16 at 3:30 a.m. IST/ 6:00 a.m. HKT and extending through
May 31, the opportunities page will be unavailable to search and apply for jobs as we work to improve your experience.

Apply Now    

Document Review Sr Specialist I- Court Orders and Levies - Consumer Banking - Westerville, OH

Job Description


Regulatory Control Operations (RCO)


Regulatory Control Operations (RCO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers.


Court Orders and Levies (COAL)


COAL processes Asset-Based Orders served on JP Morgan Chase by restraining customers’ funds and other assets held by the bank.  The court system/government agencies issue a variety of orders to collect on debts or money judgments based on statutory terms and procedures.  Money judgments are the result of a lawsuit or other debt default process where a judge or jury find in favor of the plaintiff (third-party) and award damages from the defendant (JPMC customer).  Government agencies will also issue levies ordering asset restraint for child support, delinquent taxes or other customer defaulted debts. Law enforcement will seek to restrain or seize assets for violation of law or civil forfeiture. 


Document Review Specialist


As a Document Review Specialist in the Court Orders & Levies department you will be primarily responsible for thoroughly reviewing, analyzing and executing various legal documents served to Chase from all 50 states based upon applicable laws and bank policy. Specialists are expected to acquire, retain, and accurately apply extensive order handling knowledge in regards to individual state laws when garnishing funds on behalf of JPMorgan Chase.


Specialists will read incoming legal orders, determine the correct course of action by applying their acquired knowledge of the state/federal rules governing each specific order document, take the necessary customer/account action including  placing legal holds on eligible accounts, releasing holds, setting up funds to payout to various remittance entities, and reaching out to specific LOBs (Treasury Services Dept, CD Dept, Brokerage Dept) to obtain necessary account information and provide required direction. Responsible for generating, signing, and/or notarizing legally obligated answers back to corresponding parties (i.e. Creditor attorney, court, state Marshal, etc). Expected to follow exactly the firm’s sworn document policy while processing legal orders. Specialists must exhibit strong customer focus while also mitigating risk exposed to the bank.



·         Minimum of 2 years of banking operations, compliance/legal operations, or case based service operations experience

·         Bachelors degree in related field  (Corporate Law, Legal Assistant, Criminal Justice, etc)

·         Paralegal certification preferred

·         Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation

·         Able to accurately type by touch at 45-50 wpm







Required Skills and Expectations:


·         Excellent attention to detail/reading comprehension skills

·         Ability to interpret and extract data from complex legal documents

·         Strong customer focus

·         Able to identify and mitigate risk exposed to the firm

·         Excellent communication skills both verbal and non verbal

·         Professional behaviors, interactions, and partnerships expected

·         Able to work both independently and with others in a team based environment

·         Able to identify and communicate opportunities for process improvement

·         Prepared to commit to a rigorous 8 week training course with successful completion of multiple knowledge assessments

·         Due to the time sensitive nature of processing legal documents all candidates must be willing to work frequent and considerable overtime based on caseload volume

·         Committed to working in a high production environment with minimal errors

·         Legal requirements and risk controlled nature of work requires rigid adherence to performance standards as a condition of employment

·         Ability to work evenings and Saturday

·         Must be available for 8 week training schedule 8:00-5:00 M-F




Req #: 160041429
Location: Westerville, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.

Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.