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CCB - Executive Office Sr. Specialist II - Card Services Executive Office

Job Description

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. 

 
We have opportunities in our Customer Service group.
Our Customer Service group provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
 
We are looking for individuals with a passion for Customer Service with the following skills:
 
Expert Customer Focus
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
Expert Communication Skills
  • Effective verbal and written communication with external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue through active listening

Expert Problem Solving Skills

  • Manage high level escalated problems logically and with good judgment to ensure the appropriate outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency  
  • Conduct advanced research to research customer issues and solves problems
Expert Analytical Skills
  • Critical thinker and ability to exercise independent judgment  
  • Acute attention to accuracy and detail  
  • Required to abide by all applicable regulatory and department practices and procedures
Expert Computer Skills
  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
Leadership Skills
  • Demonstrated ability to mentor team members  
  • Experience leading a project or task
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
 
Training Schedule:
Formal paid training will take place M-F 8 a.m. to 5 p.m. ET.  Specific information will be provided by the Recruiter.
 
Work Schedule:
Work schedules will be Monday through Friday 9 a.m. to 6 p.m. ET.
 
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
 
               
Watch a video featuring real employees who work in this type of role for insight into the skills that help them succeed and the experience they have working at Chase.

 

Video about telephone specialist roles at Chase. 

 
  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Credit card experience a plus
  • Previous experience mentoring peers or leading a project strongly preferred
  • Previous negotiation skills strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Proficiency with expert computer functions including MS Office suite strongly preferred
  • High School Diploma or equivalent required
 


  
      
Req #: 160033042
Location: Columbus, OH US
Job Category: Customer Service
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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