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CIB - CIS Operations Team Leader - Chicago

Job Description

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services.  The world’s most important corporations, governments, and institutions entrust us with their business in more than 100 countries.  With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
As an Operations Team Leader in the CIS Chicago Lockbox within the Government Processing Division of Receivables Operations, you will be responsible for:  Coordinating the daily workflow of a service delivery team responsible for providing data entry services to a specific customer.  Ensuring all work processed is quality checked and customer instructions/procedures are followed.  Effectively focusing on customer service, quality, and production flow while demonstrating a high level of energy and leadership.  Making routine decisions and determining a proper course of action, within the limits of standard policies and procedures.  Handling complex assignments, diversified duties, and the coordination of multiple and related activities.  Researching and resolving customer problems that require knowledge of processes and policies.  Assisting in training of staff, quality checking work processed to ensure accuracy and timeliness of product delivery with a 100 percent emphasis on Critical/Sensitive accounts.  Participating in evaluations, coaching, counseling, in addition to attending various production related meetings.
  • Minimum 1 year experience in a leadership role
  • Significant business and inter-personal experience
  • Demonstrated ability to supervise a mid-size team while making independent decisions
  • Strong communication, organization, and leadership skills
  • Able to provide coaching and guidance to a team on a variety of procedures
  • Apply specific experiences and knowledge to the completion of assignments
  • Strong PC skills
  • Must be able to work in a team environment with a diverse group
Work schedule - Monday - Friday / 7am - 3:30pm
Additional hours may be required based on business needs and overtime required as needed.
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
Req #: 160032754
Location: Chicago, IL US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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