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Senior Specialist II - Card Services -Columbus

Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
•Serve 21 million households with consumer banking relationships
•Lent $17 billion to small businesses in 2011
•Are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
•Service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
This is a position within Commercial Card Services in the Program Coordinator area under Card Services. Individual will be responsible for development of relationships with multiple clients while handling their servicing needs. Responsibilities include: resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.   Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. In this position, the Program Coordinator will work in a team environment, and act as a liaison between Client, Relationship Manager, TMO, Bankers, Sales, and cross departmental personnel. Individual needs the ability to work independently and the ability to provide solutions to the client.
Hours of Operation 7:00 a.m. - 7:00 p.m.
  • Excellent communication skills - both verbal and written
  • Advanced knowledge of Excel, Word, and Outlook a plus
  • Project management also a plus
  • Must have ability to work professionally with different levels of management within the organization
  • Thrives under stress related deadlines
  • Strong analytic ability when researching client inquiries a must
  • Must possess strong problem resolution skills
  • Ability to develop positive, professional relationships which enhance the ability to achieve results
  • Knowledge of TSYS, EDS or third party processor, and credit card preferred
  • BA/BS is preferred
  • Flexibility in ability to alter schedule and work overtime as needed
  • Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience
Req #: 160030679_1
Location: Elgin, IL US
Job Category: Account Servicing
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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