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Operations Analyst-Fraud Recovery Investigations

Job Description

This role is to own certain responsibilities and to support others, as the Operations Analyst will be cross-trained in all functions within this team.  Will be responsible for updating and processing client indemnifications, processing financial adjustments, assisting with closures, restrictions, account alerts and assisting the team and management when needed.  Perform detailed research on fraud losses, completed victim impact statements and maintain Legal Changes for sworn documents.  This Analyst will also act as the primary department contact on the intranet. There will be significant client contact within the bank that will require exceptional communications skills and patience to properly handle all situations, while also maintaining the confidentiality of our cases.
Support functions could include the need to facilitate, track and update Halo on indemnifications.  Process check and wire requests for payment on Indems. Utilize strong interpersonal skills to communicate with and gather facts from other financial institutions and/or lines of business.  Interact with other financial institutions and line of businesses on the recovery and/or posting of funds May also be asked to assist or support Loss Analysis & Appeals’, and claims functions. Documentation of detailed case analysis of all actions taken that impact investigation/recovery case. Responding to electronic notifications from FR Investigators to restrict, close or set-off accounts to mitigate losses to the bank.
This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
  • Requires experience that would include comprehensive knowledge of bank's systems, rules of evidence and banking documents. 
  • Must have strong analytical, organizational and negotiating skills, as well as a high degree of initiative. 
  • Comprehensive understanding of transactional flow on depository accounts and lending contracts.
  • Exceptional interpersonal, written and oral communication skills are required. 
  • Prefer knowledge of fraud investigations/analysis and interview techniques.
  • Must possess basic understanding of civil litigation process. 
  • Must be detail oriented a self starter and work independently.
  • High volume of work, so must be able to manage time and workload on a daily basis to meet departmental expectations.
  • Must possess a high degree of integrity necessary to protect sensitive information and confidential investigations handled within FRI.
  • Preferred Sworn Document Trained
  • College degree in business or related field, or equivalent experience.
  • Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation.
  • Candidate must be able to pass a High Security Access Clearance review
Req #: 160045229
Location: Westerville, OH US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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