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Lobby Reception/ Concierge

Job Description

The Conference Center Receptionist provides high level services to our clients at JP Morgan Chase & Co. locations. Members of the team interact with all levels of JP Morgan Chase executives and their clients on a daily basis and ensure they are provided with "high touch" customer service. The reception team builds solid relationships by being the coordinator for client and guests, administrative assistants, event planners and meeting and events teams.
This position will primarily support Conference Centers within JP Morgan Chase’s midtown locations as needed. The Receptionist manages the front desk, provides meeting planning support, assists clients with meeting needs, such as room assignments, printing of name badges, etc. 
The Receptionist will:
  • Cover reception desk essentials, answering phone, greeting and directing clients when they arrive and depart
  • High touch approach, customer service focus
  • Adhere to conference center and dining space SOP’s
  • Meets and greets employees and their guests in a prompt, professional and efficient manner
  • Provide high level concierge services to staff, clients and guests
  • Displays courtesy through professional customer service when dealing with problematic guests and difficult situations
  • Coordinates with Planners and Planning Coordinators, to ensure all guests and meetings are handled professionally and according to specific instructions
  • Advise on local restaurants, lodging, transportation, directions and information on local attractions
  • Troubleshooting and executing problem solving techniques
  • Provides reports and metrics
  • Maintain confidentiality pertaining to business matters
  • Minimum 3 years’ experience in high end reception or concierge service
  • Strong oral and written communication skills
  • Necessary computer skills/ programs (EMS, excel, word and outlook, etc.)
  • Clerical skill set
  • Neat and Clean professional appearance
Req #: 160033718
Location: New York, NY US
Job Category: Admin/Secretarial
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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